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IT Operation Manager

Job Title: IT Operations Manager

Shift: Evening/Night Shift (6:00 PM – 3:00 AM Pakistan Time)

Location: DHA VI, Karachi, Pakistan

Job Summary:
We are seeking a skilled and hands-on IT Operations Manager to oversee and manage enterprise IT infrastructure. The role involves ensuring system uptime, security, and efficient day-to-day IT operations while supporting business continuity.

Key Responsibilities:

  • Manage and maintain IT infrastructure, systems, and networks
  • Administer Microsoft 365, Exchange, Teams, and Active Directory (on-prem & Azure)
  • Plan and execute system upgrades, patches, and migrations
  • Implement and monitor backup and disaster recovery solutions
  • Oversee IT security tools and ensure data protection
  • Manage network operations and VoIP systems
  • Handle IT assets, procurement, and vendor coordination
  • Monitor system performance and ensure operational efficiency

Requirements:

  • Bachelor’s degree in IT, Computer Science, or a related field
  • 5–7 years of experience in IT operations
  • Strong expertise in Microsoft ecosystem and Active Directory
  • Experience with IT security, backup solutions, and network management
  • Excellent troubleshooting and problem-solving skills
  • Strong English communication skills

Preferred Qualifications:

  • ITIL or equivalent certification
  • Experience with enterprise IT environments and system migrations

Technical Skills / Tech Stack:

  • Operating Systems: Windows, Linux, macOS
  • Cloud: Microsoft Azure, Azure Virtual Desktop
  • Productivity: Microsoft 365, SharePoint, Teams, OneDrive
  • Identity: Active Directory (on-prem & Azure AD)
  • Backup: Acronis, Azure Backup
  • Security: FortiGate, SonicWall, Sophos, SentinelOne
  • Network: Ubiquiti Access Points
  • Tools: Atera, VoIP systems
  • Data Protection: Microsoft DLP, BitLocker

Application Question(s):

  • Are you willing to work in Night Shift -• Time US CST 8 am to 5 pm (Pak time 6 pm to 3 am) ?

Work Location: In person

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