IT Operation Suport & Services Senior Specialist

As an emerging trusted partner of OEMs, we manufacture and supply high-quality seating systems, vehicle interiors and automotive textiles.

We are enhancing in-car experiences through innovative and high-quality cockpit solutions.

Our operations are on a global scale, across multiple countries with 30 plants, 5 R&D Centers, and 7 E&D offices.

At Martur Fompak International, we value diversity, inclusion, and equal opportunity. We evaluate all applications fairly based on skills and experience.

Qualifications

• Master’s degree in Information Technology, Computer Science, or related field.
• 5–8 years of progressive experience in IT operations and end-user support, preferably within manufacturing or automotive environments.
• Proven experience in managing IT infrastructure, including hardware and network systems.
• Hands-on involvement in IT compliance and information security practices; experience with ISO/IEC 27001 certification processes preferred.
• Strong background in network systems management and troubleshooting (firewalls, switches, routers, LAN/WAN/WLAN, structured cabling, and network monitoring tools).
• Fluency in English (written & spoken)
• Windows Server administration (Active Directory, DNS, DHCP, GPO, user access management).
• Endpoint management (laptops, desktops, PDAs, endpoint protection & antivirus solutions).
• Experience with backup and storage systems (Veeam, Dell EMC).
• Installation and commissioning of IT hardware (servers, network devices, workstations, peripherals).
• Network troubleshooting & configuration: LAN/WAN, TCP/IP, switches, routers, firewalls (basic configuration & diagnostics).
• VPN & remote access support.
• Wi-Fi infrastructure management, preferably Cisco solutions.
• Print server and peripheral device management.
• Experience with IT ticketing/helpdesk systems; SLA & KPI monitoring/reporting.
• Root cause analysis & escalation processes.
• Familiarity with system/network monitoring tools.
• Strong troubleshooting ability across hardware, OS, network environments & MS Office applications.
• Experience with remote support tools (TeamViewer, AnyDesk, RDP).
• Basic cybersecurity knowledge aligned with ISO/IEC 27001 controls.
• Excellent communication & stakeholder management skills.
• Ability to work under pressure and prioritize effectively.
• Analytical, detail-oriented, proactive, and customer-focused approach.
• Team player capable of working independently when required.

Certifications (Preferred)

• Microsoft Certifications (MCSA, MS365).
• CCNA, CompTIA, or equivalent.
• SAP user or system support experience (optional).

Job Description

• Provide advanced technical support to end-users, production environments, and IT infrastructure at our Bursa facility, ensuring business continuity and minimal operational disruption.
• Proactively monitor, manage, and maintain IT systems, networks, hardware, software, and communication infrastructure to ensure high performance and availability.
• Work closely with production and operational teams to diagnose and resolve issues impacting manufacturing and delivery processes.
• Collaborate with global/regional IT teams and external vendors to handle complex cases and ensure long-term, sustainable solutions.
• Support core IT service delivery processes (asset management, updates, backups, license management).
• Manage service requests and incidents through ITSM tools, ensuring timely resolution and user satisfaction.
• Participate in internal/external audits and contribute to IT compliance efforts (ISO 27001, IATF 16949).
• Assist in developing and maintaining technical documentation, SOPs, and internal knowledge bases.
• Lead or support local IT initiatives such as infrastructure upgrades, hardware rollouts, and digitalization projects.
• Provide guidance, training, and mentorship to users and junior IT colleagues, promoting IT best practices and operational excellence.

If you are passionate about creating value, driving innovation, and making a real impact, join us on this journey.