IT Operations Business Analyst

General Purpose:

Acts as a bridge between the business and IT, using data analytics to assess processes, determine requirements, and deliver reports and recommendations to executives and stakeholders

Key Responsibilities / Tasks:

• Evaluates business opportunities against our knowledge of available technology solutions, to improve productivity.

• Manages the level of customer satisfaction, by responding to customers’ queries, encouraging customers to take part in the continuous improvement of the products and services supplied. Through business consultancy.

• Support the functions in managing business partnerships between Business and IT.

• Provide guidance to Business in terms of information technology innovation and means of exploitation through assessing future technologies that will enhance business performance.

• Supports and Co-ordinates IT related business enhancement activities to ensure continued speed, direction, implementation, and benefits achievement in line with business objectives.

• Manages the Business IT portfolio of projects and change requests, ensuring the measurement of the value created against agreed plans and feedback on their success, issues, and opportunities.

• Negotiates and manages the Service level Agreements between business and IT(where applicable).

• Takes ownership and delivers Project Documentations (where appropriate and/or authorized by Project Board)

• Agrees, monitors and reports on the ongoing IT Service delivery of against IT Service Level Agreements with Business.

• Escalates and pursues resolution of persistent issues or service failures through the IT organization.

• Engage in open, effective, and mature conversation at all levels of the organization to give input, shares knowledge and obtain learnings within a team context.

Experience & Skills:

• Minimum 1 year of experience in Business Analysis or relevant roles.
• English language fluency
• High communication and critical thinking skills
• Presentation skills
• Self-driven and proactive spirit
• Project Management Skills
• Solid understanding of software development lifecycle.
• Strong grasp of business analysis.