IT Operations Engineer

IT Field Operations Engineer

Location: 1899 L St NW - 5th floor, Washington, DC 20036 (Hybrid)
Employment Type: Full-Time | Salary – Exempt
Schedule: Monday – Friday, 40 hours per week
Security Clearance Required

About TLScontact

Founded in 2007, TLScontact partners with governments worldwide to provide visa and consular services to travelers and citizens. With operations in 90 countries and 150 visa application centers, we process over 4 million visa applications annually. As part of the Teleperformance Group, we are committed to efficiency, accuracy, and exceptional service.

Position Overview

TLScontact is seeking a skilled and reliable IT Field Operations Engineer to support IT infrastructure and end-user systems across our U.S. operations. This role ensures proper deployment, configuration, maintenance, and security compliance of IT equipment and systems.

Key Responsibilities

• Configure and deploy laptops, desktops, and IT equipment
• Ensure devices are properly enrolled, encrypted, and compliant with cybersecurity policies
• Provide technical support to internal staff
• Manage Active Directory accounts, permissions, and device setup
• Troubleshoot hardware, software, and network issues
• Maintain accurate IT asset inventory and documentation
• Coordinate with vendors and internal teams to resolve technical issues
• Support employee onboarding and offboarding from an IT perspective

Qualifications:

• Minimum 2 years IT support or IT engineering experience
• Experience with Active Directory
• Experience supporting Windows environments
• Strong troubleshooting and problem-solving skills
• Ability to support multiple locations

Preferred Qualifications:

• Experience with endpoint deployment and device encryption
• Experience in multi-site environments
• Strong organizational and communication skills

Travel:
Occasional travel may be required to support other TLScontact locations

Benefits:

• Employment Classification: Full-Time, Salary – Exempt
• Health Insurance: Comprehensive Medical, Dental, and Vision coverage
• Retirement Plan: 401(k) plan access
• Paid Time Off (PTO): Standard PTO in accordance with company policy
• Work-Life Balance: Supportive environment with flexibility to travel as needed for business requirments

Why Join TLScontact?

• Competitive salary with growth opportunities
• Comprehensive training and career development
• Inclusive and collaborative work environment
• Be part of a global leader in visa and consular services

TLScontact is an Equal Opportunity Employer. We encourage applications from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

Candidate Data Privacy Notice: TLScontact processes candidate personal data in accordance with its USA Candidate Privacy Notice.

You may review the notice here: https://acrobat.adobe.com/id/urn:aaid:sc:EU:9571bb3e-df34-4845-97d8-40ff6eea6c22

Application Process

To apply, please submit your updated resume for consideration. Applications are reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Job Type: Full-time

Pay: $78,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• Day shift

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Ability to Commute:

• Washington, DC 20036 (Required)

Work Location: Hybrid remote in Washington, DC 20036