IT Operations PC Support Technician

At Wenger Corporation, our work is driven by M.U.S.I.C. (Motivation, Unity, Success, Innovation, and Customer Commitment) and united by purpose. With over 80 years of passion for performance, we enrich lives by enabling and inspiring great performances through world-class products and solutions for music education, performing arts, and athletic spaces. Across our family of brands, we are committed to our customers, to each other, and driven by the belief that great performances happen when great people work together. Join our team, where motivation drives excellence, innovation shapes the future of performance, and customer commitment guides everything we do.

As an IT Operations PC Support Technician, you will contribute to Wenger Corporation’s strategy to provide an exceptional customer experience by providing technical support and assistance to end-users for computer hardware, software, and network-related issues. You will be responsible for troubleshooting and resolving technical problems, installing and configuring computer systems, and providing training and support to users. You may also be involved in maintaining and updating computer systems, performing system upgrades, and ensuring the security and integrity of data.

At a minimum, you will need:

• 2-year technical degree in related field; or equivalent work experience with the internal workings of computer hardware, LAN communications, low-level software, end-user applications and familiarity with computer facilities, technology, and procedures

As an IT Operations PC Support Technician, a typical day may include:

• Maintaining and supporting PCs throughout company operations and business units
• Providing end-user support deploying new workstations; upgrading existing workstations; troubleshooting end-user technical and hardware related issues; and providing end-user training or documentation
• Providing on-call support for PC and technical infrastructure issues
• Identifying, evaluating, developing, and implementing technical infrastructure solutions that support the business of Wenger Corporation
• Maintaining documentation of all technical infrastructures, including but not limited to software licenses, end-user procedures, configuration documents, and technical diagrams
• Developing, maintaining, and executing backup and recovery procedures in case of equipment failure
• Maintaining and supporting consistent technical infrastructure throughout all operating units

Benefit offerings include:

• Paid Time Off
• 9 Paid Holidays
• Generous Profit Sharing
• Medical, Dental and Vision Insurance
• Spending Accounts HSA, FSA, DCFSA
• Company Paid Short-term and Long-term Disability Insurance
• 401k Retirement Plan with Company Match
• Company Paid Life Insurance
• Supplemental Life Insurance
• Employee Assistance Program

Put your passion to work in an exciting, rewarding industry that inspires innovation today!
Wenger Corporation is an Equal Opportunity / Affirmative Action Employer
All Qualified Candidates are Encouraged to Apply