IT & Operations Specialist

Overview

We are seeking a motivated and resourceful IT & Operations Specialist to join our growing managed services team. In this role, you will be the primary point of contact for our helpdesk, owning day-to-day client support while also managing network infrastructure, billing, and quoting. This is a hands-on, client-facing role for someone who wants real ownership over how support is delivered — not just a ticket queue to clear. You'll be the face of the company for many of our clients, so initiative, reliability, and a knack for clear communication matter as much as technical skill.

Responsibilities

• Serve as the primary point of contact for all client helpdesk inquiries and support requests
• Run day-to-day helpdesk operations, managing ticket flow, prioritization, and resolution using Syncro (our PSA/ticketing platform)
• Manage and troubleshoot client network infrastructure using UniFi (routers, switches, access points, UDM Pro)
• Support and troubleshoot Amcrest camera/surveillance systems for clients
• Support and troubleshoot Algo speaker/PA systems, primarily for school clients
• Handle client billing and invoicing for support and project work
• Prepare quotes for clients on new equipment, services, or projects
• Identify and resolve recurring technical issues, bringing creative, practical fixes rather than just patching symptoms
• Represent the company professionally in all client interactions — you're often the only face a client sees

Requirements

• 1–3 years of hands-on IT support experience (helpdesk, MSP, or similar)
• No degree required
• No certifications required
• Comfortable picking up new tools and platforms quickly (Syncro, UniFi, Amcrest, Algo)
• Strong written and verbal communication skills
• Self-starter who's comfortable owning client relationships with minimal oversight

What We're Looking For

Someone who treats this job like it's theirs to run — not just a checklist to get through. We're a small, close-knit team, so the right person will have real visibility and impact from day one. If you're looking for a role where your ideas actually shape how things get done, this is it.

Pay: $25.00 - $50.00 per hour

Benefits:

• Flexible schedule

Work Location: In person