IT Operations Specialist.IT Operations & Infrastructure

Job Purpose

To execute, monitor, and maintain business applications to ensure system availability, business continuity, and smooth operations.

Report To Position Name

Assist in interpreting console messages from system software or application programs and reports them promptly to concerned staff & first line support to ensure maximum applications availability. Ensure users and management updates with production problems. Assist in executing scheduled and ad-hoc operations jobs, activities as stated in the daily/weekly/monthly job schedules and according to the jobs working instructions and operational manual to maintain business applications continuity. Assist in maintaining daily job schedules and report to shift leader for the work process. Executing ongoing operations activities and analyze performance to identify problems. Fulfill administrative requirements as assigned. Assist in running and monitoring the BC (Bill Cycle) activities and escalate to the first line support if there are any errors or performance problems and issue a BC status report after BC completion. Customer Centricity : Creates a positive internal customer experience during internal customer journeys and touch points Perform bill cycle audit at the Printing Facility site to ensure that the bill cycle is delivered to the customer on time. Run and monitor the Rating & Roaming cycle and escalate to the applications support if there are any errors or performance problems according to agreed SLA. Ensure Rating & Roaming trouble tickets (TTs) are solved within their relevant SLAs. Innovation: Continuously learn new trends in the market and propose new ideas, approaches and insights Operational Excellence : Takes responsibility—Accepts responsibility for outcomes of one’s work; with focus on accurate high quality operations daily routine, processes and workflows. People Management : Demonstration of team spirit and a proactive collaboration with cross functional projects. Demonstrate company values and compliance with company policy.

QUALIFICATIONS_ESSENTIAL

University degree in Computer Engineering or Science or equivalent degree. Minimum 0 to 2 years experience. Very Good in Computer skills, Advanced MS excel is required. Very Good in Arabic & English (Reading, Writing & Oral). Strong interpersonal and negotiations skills. Ability to work in shift duties.

QUALIFICATIONS_DESIRABLE

IT Operations or Data center background. Experience in a Telecommunication Industry. Very Good communication Skills. Good Knowledge in UNIX Operating System. Good Knowledge in Oracle SQL and/or PL-SQL.

EXPERIENCE_ESSENTIAL

Presentation skills. Technical Writing.

EXPERIENCE_DESIRABLE

ITIL Foundations.

CERTIFICATIONS_ESSENTIAL

N/A