IT Operations & Support Executive

IT Support & Software Technician

Apply On: sartoriadiambassador@zohomail.com
Location: DHA Phase 6, Karachi (On-site)
Job Type: Full-time

About Sartoria Di Ambassador

Sartoria Di Ambassador is a premier luxury bespoke menswear and tailoring house, serving elite clientele across Pakistan and internationally. Known for craftsmanship, precision, and premium client experience, we operate in a fast-paced, detail-driven environment where technology plays a critical role in sales operations, client management, and production workflows.

We are seeking a skilled IT Support & Software Technician to ensure smooth day-to-day technology operations across our boutique, sales floor, back office, and production systems.

Role Overview

The IT Support & Software Technician will be responsible for maintaining, supporting, and improving the company’s IT infrastructure, POS systems, ERP/CRM tools, networking, and software applications. This role is critical in supporting sales operations, inventory accuracy, reporting, and business continuity.

Key ResponsibilitiesIT Support & Infrastructure

• Provide on-site technical support for desktops, laptops, printers, scanners, POS machines, and networking equipment
• Troubleshoot hardware, software, and connectivity issues in real time
• Manage LAN/Wi-Fi networks ensuring stable connectivity across boutique and office

Email, Web & Digital Systems Management

• Configure, manage, and troubleshoot official company email accounts (business email setup, syncing, access issues, spam control)
• Manage domain hosting and renewals (DNS, domain configuration, email routing)
• Coordinate and support website hosting, uptime monitoring, and basic backend troubleshooting
• Liaise with hosting providers, developers, and vendors for website or email-related issues
• Ensure smooth functioning of online systems used for:
• Website inquiries
• Online forms
• Email communications with clients and partners
• Business email systems (Google Workspace, Microsoft 365, or similar)
• Domain and DNS management
• Web hosting environments (shared / cloud hosting)
• Email delivery issues
• Website access or downtime
• Domain-related configuration problems

Software & Systems Support

• Support ERP, POS, CRM, inventory, and tailoring management systems
• Coordinate with ERP/software vendors for updates, fixes, and enhancements
• Ensure smooth integration between sales, inventory, production, and accounts

Data & Security

• Manage data backups, system security, and user access controls
• Ensure data confidentiality for client measurements, designs, invoices, and financial records
• Implement basic cybersecurity practices (antivirus, access policies, system updates)

Operations & Process Support

• Assist sales and operations teams with system usage and reporting
• Maintain IT documentation, SOPs, and system logs
• Support system upgrades, new store rollouts, and digital initiatives

Vendor & Asset Management

• Coordinate with IT vendors and service providers
• Maintain inventory of IT assets and licenses
• Recommend technology improvements aligned with business growth

Required Skills & Experience

• Bachelor’s degree in IT, Computer Science, Software Engineering or related field
• 3–5 years of experience in IT Support / Technician role (retail, fashion, hospitality, or service industry preferred)
• Hands-on experience with:
• POS systems
• ERP / Inventory software
• Windows OS, basic server concepts
• Networking (LAN/WAN/Wi-Fi)
• Strong troubleshooting and problem-solving skills
• Professional attitude, confidentiality, and reliability

Preferred Experience

• Experience working in fashion retail, luxury brands, tailoring houses, or hospitality environments.
• Understanding of retail workflows, sales operations, and inventory systems
• Familiarity with cloud-based ERP or CRM systems

What We Offer

• Stable role in a premium luxury brand
• Professional and respectful work environment
• Opportunity to work closely with senior management
• Competitive salary (based on experience)
• Growth opportunities as the brand expands locally and internationally

Job Type: Full-time

Work Location: In person