IT Operations & Systems Administrator

LIFE AT PACIFIC LIFESTYLE HOMES

Experience the difference of being part of the Pacific Lifestyle Homes family. As a two-time recipient of the prestigious Building Industry Association "Builder of the Year" award and the esteemed National Housing Quality Gold Award, we are more than just a homebuilder – we are dedicated to BUILDING BETTER LIVES! From our humble beginnings in 1996, we have grown to construct over 6,500 homes and 130 communities across SW Washington, the Portland Metro area, greater Puget Sound area, and the Boise Metro landscape. Join us and build your career with a company committed to excellence and community impact.

JOB MISSION

Pacific Lifestyle Homes is seeking an IT Operations & Systems Administrator to ensure reliable, secure, and efficient technology operations across the organization. As a regional homebuilder with teams distributed across multiple offices in the Pacific Northwest, this role supports approximately 150 users and 175 active devices by providing Tier 1 and Tier 2 technical support, assisting with business application administration, and maintaining consistent onboarding and offboarding processes. Reporting to the BI/IT Manager and working closely with the company’s Managed Services Provider (MSP) and departmental stakeholders, the ideal candidate is service-oriented, patient, and thrives on helping others succeed. They communicate clearly, resolve issues supportively, and keep employees informed about IT updates, maintenance, and technology initiatives.

Travel & Hours Requirements: Occasional travel and after-hours work may be required to support maintenance, updates, or deployments, as this position will play a pivotal role in shaping Pacific Lifestyle Homes’ future technology environment.

JOB RESPONSIBILITIES

• Serve as the main point of contact for Tier 1 and Tier 2 support, managing help desk tickets and coordinating with the company’s Managed Services Provider (MSP) to resolve escalations.
• Provide friendly, timely support for technical issues related to computers, printers, conference rooms, and business applications.
• Manage the full device lifecycle, including ordering, setup, deployment, and tracking of company equipment.
• Administer user accounts, permissions, and licenses across Microsoft 365, Microsoft Entra ID (Azure AD), and other key business systems.
• Partner with HR to ensure smooth technical onboarding and offboarding for all employees.
• Maintain and support SharePoint and Teams to ensure secure, efficient collaboration across divisions.
• Help manage user access and licensing for business applications while coordinating with vendors to ensure compliance and cost efficiency.
• Communicate IT updates, maintenance, and system changes clearly and proactively to employees and leadership.
• Keep IT documentation, procedures, and internal knowledge bases up to date.
• Assist with system updates, integrations, and user testing.
• Support technology and business projects through technical input, collaboration, and employee training.
• Build strong, positive relationships with employees by providing clear, approachable, and empathetic support.

JOB REQUIREMENTS

• 3+ years of IT support or operations experience in a multi-site or hybrid environment.
• Strong knowledge of Microsoft 365, SharePoint, Microsoft Entra ID (Azure AD), and Intune.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Service-minded, patient, and enthusiastic about helping others succeed with technology.
• Experience managing devices, permissions, and access across multiple systems.
• Comfortable working with Managed Services Providers (MSPs) on escalations and projects.
• Strong troubleshooting skills for hardware, software, and network issues.
• Ability to prioritize and adapt in a fast-paced environment.
• Experience with ERP or CRM systems (such as Salesforce, Newstar, or BuildPro) is a plus.
• ITIL or CompTIA certifications are preferred, and Microsoft 365 or Azure Administrator certifications are a plus.

WHY WORK HERE

BENEFITS

• Company supported medical, dental and vision benefits for employees and families
• Participation in our 401(k)-retirement savings plan with Company contributions
• New home discount
• 120 hours of paid time off for the first year
• Seven paid holidays
• Paid volunteer hours
• Employee Recognition Program
• Employee Referral Bonus - Up to $1,000
• Engaging company culture – Including our annual “Ferris Bueller’s Day Off”
• And much more!

OUR CULTURE / VALUES

At Pacific Lifestyle Homes, our vibrant culture defines who we are. We believe in the power of open communication, where every voice is valued and heard. With a strong emphasis on personal growth, we offer one-on-one coaching, regular reviews, and prioritize internal promotion whenever feasible. Our actions are guided by our core values of respect, accountability, candor, humility, integrity, and teamwork, shaping every decision we make and every interaction we have.

Build your career at Pacific Lifestyle Homes, where we are committed to the idea that a skilled team can build homes and communities that withstand the test of time. Picture yourself driving by our neighborhoods a decade from now, brimming with pride knowing you played a vital role in their creation. Do not miss the opportunity to make a lasting impact with us!

For additional information about Pacific Lifestyle Home’s Company Culture and how it can enrich your career, we invite you to view the video at the following link: https://youtu.be/Hud-5EsJ2fw

WORK ENVIRONMENT

We are an in-office culture with a general work schedule of 8:00am – 5:00pm.

Our dress code and appearance policy reflect our commitment to professionalism and our dedication to maintaining a premier standard as a homebuilder.

Prior managerial reference checks, background check and a pre-employment drug screen are required steps in our hiring process.

We are proud to be an Equal Opportunity Employer.