IT Operator (Overnight Shift)

Company Description

About GNC

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!

What We’re Looking For:

At GNC we embrace a “Live Well” philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day.

GNC is seeking a IT Operations Analyst who will monitor and detect system events, variances, and problems. Observed deviations will be logged, triaged, reported, and corrected, or escalated, if required. Production process scheduling and promotions to production are performed. Provide support for overflow calls from the Service Desk. The position also needs the ability to be able to multi-task assignments and moderate conference bridge calls for incidents.

What You’ll Do: This is a overnight shift Tuesday through Saturday 11pm-7am

This is a Full-Time Hourly Position

JOB RESPONSIBILITIES:

Administration/Support of core IT Operations Technologies:

• Monitor and manage the batch processing schedule to ensure timely execution of critical business processes, such as data backups, file transfers, and batch jobs.
• Identify and troubleshoot issues that may arise during batch processing, such as job failures, delays, or resource constraints, and take appropriate actions to resolve them promptly.
• Serve as a point of contact for escalations from various IT teams, including application support, infrastructure, and development teams.
• Monitor system performance, availability, and security alerts, and respond to critical incidents by initiating appropriate incident response procedures and engaging relevant support teams.
• Manage incidents reported through monitoring and alerting tools, including incident triage, investigation, resolution, and post-incident analysis.
• Document incident details, root cause analysis, and resolution steps in the incident management system, and collaborate with cross-functional teams to implement preventive measures and process improvements.

PHYSICAL ASPECTS/WORK ENVIRONMENT:

• Work Schedule Tuesday through Saturday 11pm-7am
• Regularly required to stand; walk; sit; use hands or fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
• The noise level in the work environment is usually low/moderate.

• Reasonable accommodations may be made to enable individuals to perform the essential functions.

QUALIFICATIONS:

• Bachelor's or Associate’s Degree in Computer Science, Related field or relevant work experience to successfully perform the key accountabilities of the job required
• 1+ years of relevant experience in formal IT and IT Operations
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos
• Ability to work overtime as necessary
• Must have current driver’s license.

GNC Holdings, LLC is an Equal Opportunity Employer

Benefits Offerings

Benefit Offerings: Medical, Dental, Vision, STD, LTD, Paid Company Life Insurance, 401K program with company match, 30% employee merchandise discount on GNC products & 20% employee discount on 3rd party products, Monthly Free Product Offers, and access to the Employee Assistance Program.

Compensation Benefits