Ebttikar Technology Company

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 Role Objective:
 
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 Manage end-to-end IT Problem Management lifecycle to eliminate recurring IT incidents.
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 Key Responsibilities:
 
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 Lead IT Problem Management to manage the lifecycle of all IT problems .
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 Conduct and validate RCA with evidence-based outcomes , identifying and work with respective team to resolving underlying errors.
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 Manage and prioritize the problem backlog , Drive Corrective &amp; preventive actions (CAPA) implementation and effectiveness verification.
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 Maintain Known Error Database (KEDB) and workarounds / knowledge articles.
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 Identify trends and recurring incidents and propose permanent fixes and improvements.
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 Qualifications:
 
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 ITIL certified
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 ISO 20K and COBIT certifications preferred.
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 Strong data analytics skills.
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IT Problem Manager

Join Ebttikar Technology Company and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.