IT Product Specialist

Exerp, is the world’s leading provider of Enterprise systems for the health & fitness industry. Through our main Software-as-a-Service ERP product, The Exerp Platform, Exerp has been focusing on solving the specific needs of the large health & fitness operators. Exerp is now used in more than 1,600 clubs and by over 6,000,000 members in 4 continents.

IT Product Specialist (Remote)

We are looking for an IT Product Specialist to join our U.S based team and primarily focus on working closely with our North America based customers. In this role you will gain in depth knowledge of the Exerp platform and work with our customers to ensure our technology continues to provide value and ensure their long-term success. To accomplish this, you will help onboard new customers, gather requirements for new solutions, advise on best use of the system, and troubleshoot issues. This is a very dynamic position that will require a blend of technical and business analysis skills. A solid technical aptitude, strong analytical skills, and the ability to understand complex processes are required for this position.

Duties and Responsibilities:

• Analyze and resolve often complex issues using your technical acumen and your unrelenting troubleshooting skills
• Build an advanced knowledge of the configuration options and capabilities of our Enterprise fitness chain management products
• Be in daily contact with our clients and deliver the best possible client experience through tickets, meetings and phone calls
• Understand, reproduce, and report issues to our Engineering teams.
• Provide business consulting and product expertise to customers, enabling comprehensive solutions to be delivered
• Interpret, fully understand, and document client business requirements and needs
• Collaborate with other internal departments to achieve customer satisfaction and resolve customer issues

Competencies, Traits and Experience:

• Bachelor’s degree, preferably in a technical field
• At least 2 years of experience of working in IT Technical Support, as a Business Analyst, or similar client facing role supporting software applications
• Experience driving and handling production related incidents
• Excellent communication skills both written and verbally through all levels of organizations both internally and externally
• Experience with technical solutions, business processes and have an analytic and methodical approach to problem solving
• Strong organizational skills with ability to multitask and prioritize deadlines in a fast-paced environment
• Familiarity with databases and datasets for extraction and conversion into useful business information
• Ability to travel up to 15% annually both in North America and occasionally to our headquarters in Copenhagen

Other Skills and Abilities:

The following skills would be an advantage but are not required to start in the position:

• Knowledge or experience of the Health and Fitness industry
• Experience supporting complex ERP systems
• Experience with Web-services and API’s (SOAP/REST)
• Experience using SQL to write, extract and update data when required
• Experience analyzing system logs using Elasticsearch/Kibana

Soft Skills:

• You are curious and want to learn from others
• You are a team-player, willing to go the extra mile for our clients and your colleagues
• You enjoy having daily contact with our clients
• You can work independently and in a collaborative team environment
• You have a pro-active mindset
• You have a general solid interest in IT
• You are resilient and you pay attention to detail

More About Exerp

We are an industry-leading, international team of talented and easy-going professionals who thrive in a supportive, diverse culture of trust and mutual respect. As industry leaders, we take pride in sharing our expertise and knowledge within the sector and we value being generous – with time, intelligence and knowledge.

We combine technical expertise and know-how, world-class experience, innovation and a burning desire to bring out the best in our people and our business partners.

We integrate our expertise, our experience, our systems, our values and our people with those of our customers. This is achieved by listening and exploring possibilities; by integrating learnings and knowledge. It requires collaboration and trust. When challenges arise, we are responsive, calm, pragmatic and have the experience and creativity to find the right solutions – and to apply the lessons learned along the way.

We got here by blending traditional values like hard work, trust and not taking ourselves too seriously, with razor-sharp professionalism, deep specialist knowledge and hard-earned experience. We believe

that to work with the best, you must be the best. This means we never stop learning and improving what we do – and how we do it.

Our clients are some of the largest and best-known fitness chains in the world. They have strong brands and loyal customers who demand a seamless experience – from taking out a membership, to signing up for group classes or personal training, to processing monthly payments in various ways. Our customers rely on us to streamline their business and do it quietly, smoothly and with expert attention to detail.

Our workplaces reflect our culture and allow us to live our values while servicing our clients’ needs. The environment – whether in West Palm Beach, Sydney, Copenhagen or anywhere else in the world – is modern, well-equipped, relaxed, open and welcoming. We create shared places where people interact, connect, share and have the freedom to let their creativity loose.

At the same time, we provide the best tools and the right space for our specialists to work efficiently and expertly. Whether it’s a chat by the coffee machine or a transatlantic brainstorm in our video conference rooms, we work with passion, energy and style. Visit Exerp's website for more information: http://www.exerp.com

Xplor Technologies/Exerp is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Xplor Technologies/Exerp maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.