IT Programs & Operations Manager

Job Summary

The City (Peachtree Corners) is seeking an IT Programs & Operations Manager to serve as the central leader of its technology environment, combining strategy, operations, and cybersecurity oversight in a fast-paced, innovation-driven municipal setting. This role sets technology direction, ensures the reliability and security of municipal systems, and supports public safety, cloud, data, and citizen‑facing technologies. Working in a small municipal IT environment, the position balances day‑to‑day operations with long‑term planning, cybersecurity, IT governance, and risk management. In addition to supporting core City systems, this position plays a key role in overseeing emerging technologies and pilot initiatives through the City’s Curiosity Lab, where startups, enterprise partners, and public-sector innovation intersect.

This role is ideal for someone who can own the big picture, operate independently, and translate complex technical concepts into clear, actionable guidance for internal stakeholders and external technology partners.

Duties and Responsibilities

Technology Leadership, Planning, and Governance

The IT Programs & Operations Manager oversees the City’s technology programs and governance activities in accordance with organizational priorities, policies, and regulatory requirements. The following sections outline the specific responsibilities assigned to this role.

Strategic Leadership & Advisory

• Develops and maintains the City’s IT strategy, long-term roadmap, and supporting policies and standards.
• Advises City leadership on technology needs, risks, opportunities, and emerging trends.
• Establishes and operationalizes technology standards and governance processes to ensure consistency.
• Establishes and maintains a formal cybersecurity program aligned with the NIST Cybersecurity Framework, including ownership of a Citywide cyber risk register.
• Leads initiatives to advance the City’s cybersecurity maturity, including implementation and tracking of findings from security assessments.

Emerging Technology & Innovation Governance

• Governs pilot and experimental technologies to ensure alignment with city standards, cybersecurity requirements, and operational priorities.
• Coordinates with vendors and internal departments to align pilot initiatives with governance requirements.
• Oversees the transition of approved pilot initiatives into stable, supportable production environments without disruption to city operations.

Governance Controls, Risk, and Administrative Oversight

• Establishes and administers IT financial governance, including annual budget development, procurement oversight, contract lifecycle management, and vendor performance accountability.
• Implements and enforces asset management and lifecycle governance, including technology inventories, configuration documentation, and replacement planning to reduce operational risk.
• Owns the City’s IT risk and resilience governance framework, encompassing disaster recovery, business continuity planning, risk registers, periodic testing, and leadership reporting.
• Oversees cybersecurity operations and controls, including patch management, endpoint security, multi-factor authentication, network monitoring, secure configuration baselines, and backup management.
• Governs incident response and recovery processes, including documentation, reporting, external coordination, and required regulatory or law enforcement notifications.
• Ensures compliance with applicable regulatory, contractual, and cybersecurity requirements, including CJIS and NIST standards.
• Provides administrative coordination with internal departments, City leadership, vendors, and partners to support Citywide technology initiatives and Curiosity Lab operations.

IT Operations & Infrastructure Management

The IT Programs & Operations Manager manages the City’s technology infrastructure, including:

• Servers, desktops, laptops, mobile devices, networks, wireless systems, and cloud platforms.
• Core municipal systems, including email, ERP, utility billing, permitting applications, and other citizen-facing services.
• The City’s website and online service availability.
• Technology lifecycle management and asset management processes.
• Network segmentation and security controls that appropriately separate core City systems and public safety systems.

Curiosity Lab Infrastructure & Innovation Support

The IT Programs & Operations Manager supports the City’s innovation initiatives by:

• Managing the Curiosity Lab’s technology infrastructure, including networks, systems, and innovation platforms.
• Coordinating with internal stakeholders, vendors, and partners to support pilot projects.
• Ensuring Curiosity Lab systems are appropriately segmented and governed consistently with City cybersecurity standards.

Minimum Qualifications

Education

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field (or equivalent experience)

Professional Experience

• 7+ years of progressively responsible experience in information technology, with demonstrated leadership over IT operations, infrastructure, cybersecurity, and governance functions; public sector or municipal experience is preferred.
• Demonstrated experience managing vendors and holding them accountable for performance, service delivery, and outcomes.
• Experience managing technology infrastructure and services, with the ability to balance operational needs with long-term planning and risk management.
• Demonstrated experience in enterprise network administration, Microsoft technologies, virtualization platforms, cybersecurity practices, and IT governance frameworks.
• Experience in security, governance, and risk management, including developing, implementing, and enforcing policies (e.g., information security, training, business continuity/disaster recovery, access control, vulnerability management) and procedures (e.g., incident response playbooks, vendor risk management, procurement).
• Ability to effectively monitor, manage, and communicate risk to non-technical stakeholders, including methods for measuring or quantifying risk so its severity is clearly understood.
• Experience assessing, monitoring, and improving an organization’s security posture.
• Ability to deliver right-sized documentation and reporting that is clear, maintainable, and focused on risk, continuity, and informed decision-making.
• Strong understanding of municipal technology environments, including ERP, utility billing, permitting, and public safety systems.
• Knowledge of asset management, lifecycle planning, vendor oversight, and service reliability.
• Works independently in a small-staff environment with broad responsibilities.
• Demonstrates strong problem-solving skills and a customer service orientation.

Additional Requirements

• Must be able to pass a background check as required for City employment.
• Ability to obtain and maintain appropriate security clearance/access based on role responsibilities (including systems related to public safety and sensitive data).

Compensation:

• $105,000+ (commensurate with experience and qualifications)

Benefits

The following benefits are provided to full-time employees in this position:

• Competitive health, dental, and vision insurance
• Short-term and long-term disability insurance
• 18 days of Paid Time Off (PTO) per year (increasing annually by ½ day for every year of service)
• 13 paid holidays per year
• Retirement: Defined Contribution Plan. City contributes 12% of employee’s annual base salary into a 401(a) account. Employees may also elect to participate in a Deferred Compensation (457) Plan (City matches up to 5% of employee’s contributions). Vesting schedules and plan details are governed by the retirement plan documents.
• Life insurance (3x annual salary up to $300,000)

How to Apply

Submit a resume, cover letter, and three professional references.

This position is being supported by TAG-Ed.

All candidates must apply through TAG-Ed. No phone calls or emails. The TAG-Ed team will conduct initial screening. Only the most qualified candidates will be advanced to the City for consideration.

Applications will be accepted on a rolling basis until the position is filled. The City reserves the right to close the posting at any time.

The City of Peachtree Corners is an Equal Opportunity Employer.

Pay: $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person