IT Project Coordinator / Business Analyst

Job Summary

We are looking for a dynamic and detail-oriented IT Project Coordinator / Business Analyst with 4–5 years of experience to support the delivery of IT and digital transformation projects, including self-service kiosk solutions and integrated systems.

The ideal candidate will act as a bridge between business stakeholders and technical teams, with strong experience in requirement gathering, API integrations, and system testing. This role requires hands-on involvement in project coordination, documentation, and validation of technical solutions.

Key ResponsibilitiesBusiness Analysis

• Gather, analyze, and document business and functional requirements
• Prepare BRD, SRS, use cases, and process workflows
• Perform gap analysis and propose optimized solutions
• Translate business needs into clear technical requirements

Project Coordination

• Coordinate with development, QA, UI/UX, and external vendors
• Track project timelines, milestones, and deliverables
• Conduct regular project status meetings and follow-ups
• Ensure smooth communication across all stakeholders

API Integration & Testing

• Understand and document API requirements and integration flows
• Collaborate with developers on RESTful API integrations
• Perform API testing using tools like Postman
• Validate request/response structures, authentication, and error handling
• Troubleshoot integration issues and coordinate fixes with technical teams

System Implementation & Testing

• Support system implementation and configuration activities
• Plan and execute UAT (User Acceptance Testing) with business users
• Prepare test cases, test scenarios, and validation reports
• Ensure all business requirements are met before go-live

Stakeholder Management

• Act as a liaison between business users and technical teams
• Communicate project progress, risks, and issues clearly
• Ensure alignment between delivered solutions and business expectations

Self-Service Kiosk Solutions

• Work on projects involving self-service kiosks across industries (banking, healthcare, government, retail, etc.)
• Gather functional requirements for kiosk workflows (e.g., onboarding, transactions, service requests)
• Coordinate hardware and software integration requirements

Quality & Process Improvement

• Identify areas for process optimization and system enhancements
• Ensure proper documentation and version control of project artifacts
• Support issue tracking and resolution during implementation

Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• 4–5 years of experience in IT Project Coordination / Business Analysis
• Strong understanding of SDLC and project delivery lifecycle
• Hands-on experience with API concepts (REST, JSON, authentication)
• Experience in API testing using Postman or similar tools
• Strong documentation skills (BRD, SRS, workflows)
• Excellent communication and stakeholder management skills

Preferred Skills

• Experience in digital transformation or kiosk-based solutions
• Familiarity with Agile/Scrum methodologies
• Basic knowledge of SQL, integrations, or middleware systems
• Exposure to UI/UX concepts and user journey mapping

Key Competencies

• Analytical thinking
• Problem-solving ability
• Attention to detail
• Strong coordination and organizational skills
• Ability to manage multiple projects simultaneously

What We Offer

• Opportunity to work on innovative digital and kiosk-based solutions
• Exposure to multi-industry projects
• Collaborative and fast-paced work environment
• Career growth and learning opportunities

Job Types: Full-time, Permanent

Pay: BD400.000 - BD600.000 per month

Work Location: In person