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IT Quality Assurance Tester (Entry)
Description
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity.
At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
We are currently recruiting a data driven Quality Assurance Tester for our Business and Enterprise Technology Solutions team!
As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.
If you are passionate about delivering high-quality testing services by establishing and executing reliable IT systems, read on!
Duties
As an entry-level Quality Assurance Tester, your technical skills will be vital for our software testing efforts, ensuring our systems run smoothly and meet all necessary standards. You'll play a key role in supporting platforms that facilitate data sharing among a wide range of partners, citizens, businesses, and government agencies. In this role, your knack for detail and dedication to data accuracy will be essential for public safety and will influence important decisions made by our agency, law enforcement, the courts, employers, and insurance companies. You will be relied upon to translate observations into clear, reproducible defect reports and to proactively probe systems for edge cases and performance issues.
Some Of What You Will Do
What you will bring:
Up to two (2) years of relevant education may substitute year for year for experience.
What May Set You Apart
For information about this position, available accommodations or the interview process, contact Kyle Odell.
Supplemental Information
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
How To Apply
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
A paycheck is just part of a total compensation package. We offer some of the nation’s best benefit s.
We Value Diverse Perspectives And Life Experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team . Be sure to include the title of this recruitment in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex, (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team . Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read About Our Benefits
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information .
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
This position is based in Olympia, Washington, and will require scheduled and ad-hoc in-office attendance to fulfill business needs. Are you able to fulfill this requirement?
In this role you will have the privilege to serve diverse teammates, customers, and partners. How will you apply your understanding of cultural differences to create an environment where everyone feels valued and has the opportunity to be successful?
03
How many years of information technology experience consulting, analyzing, designing, programming, testing, maintaining software applications, or supporting software development projects do you have?
Please describe your relevant experience from the above question. If you do not have this experience type N/A.
05
Which of the following describes your highest level of relevant education?
Do you have the ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions?
Please select your applicable experience from the options below.
Tell us about your Quality Assurance testing experience, and how it relates to this position. If you do not have this experience type, N/A.
09
Provide a short example of a time when your attention to detail and clear communication helped prevent, find, or resolve a technical or data issue. Describe the issue, what you observed or tested, the steps you took to investigate, and how you communicated the findings to the team or stakeholders. If you don't have technical experience, describe a similar example from another context (e.g., data entry, process work, customer service).
10
Where did you learn of this vacancy?
If you answered "other" to the preceding question, please indicate where you learned of the vacancy in the space below.
12
I understand to be considered for this position I must answer all supplemental questions fully and attach a current cover letter.
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity.
At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
We are currently recruiting a data driven Quality Assurance Tester for our Business and Enterprise Technology Solutions team!
As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.
If you are passionate about delivering high-quality testing services by establishing and executing reliable IT systems, read on!
Duties
As an entry-level Quality Assurance Tester, your technical skills will be vital for our software testing efforts, ensuring our systems run smoothly and meet all necessary standards. You'll play a key role in supporting platforms that facilitate data sharing among a wide range of partners, citizens, businesses, and government agencies. In this role, your knack for detail and dedication to data accuracy will be essential for public safety and will influence important decisions made by our agency, law enforcement, the courts, employers, and insurance companies. You will be relied upon to translate observations into clear, reproducible defect reports and to proactively probe systems for edge cases and performance issues.
Some Of What You Will Do
- Assist in reviewing test plans and documentation. Helping identify potential gaps or areas of improvement in these plans pre-testing.
- Develop test scenarios based on specifications and requirements, ensuring all critical features of DOL systems are thoroughly tested. Performing system, regression, and exploratory testing to identify issues early on.
- Testing, including finding and logging defects in a clear and reproducible manner. Providing detailed descriptions, steps to reproduce, and severity assessments, ensuring that all issues are communicated effectively to the development team.
- Work closely with developers, business analysts, project managers and lead testers to clarify requirements and contribute to testing efforts. Train on and work to troubleshoot issues and suggest areas for improvement in system design or implementation.
- Help validate features, updates, or fixes meet requirements and specifications before they are deployed to production. This includes ensuring software integrates smoothly with existing systems and meets the necessary performance benchmarks.
-
Participate in release testing by preparing and executing tests on software before it’s deployed to the production environment. Ensuring that all critical issues are identified and that quality standards are met.
What you will bring:
-
Three (3) years of experience such as analyzing, designing, programming, testing, maintaining software applications, or supporting software development projects.
- The ability to:
- Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
- Promote and support a respectful, equitable, and inclusive workplace for all employees.
- Promote and support respectful, equitable, and inclusive delivery of services to customers.
- Take action to learn and grow.
-
Take action to meet the needs of others.
Up to two (2) years of relevant education may substitute year for year for experience.
What May Set You Apart
- Experience with cloud computing technology including integration with on-premises infrastructure and applications using azure or Amazon Web Services (AWS).
- Familiarity with SalesForce, MuleSoft, and Clariti.
- Knowledge of Business and Professions Licensing.
- Experience implementing, designing, or testing an Enterprise COTS solution.
- Software and Application Testing Certificate of training completion.
- Testing Certification can include:
- Quality Assurance Institute (QAI)
- American Society for Quality (ASQ)
- International Software Testing Qualifications Board (ISTQB)
- International Institute for Software Testing (IIST)
- Experience with Agile and Dev Ops methodology.
- An Associate or Bachelor degree in any subject, but preferably in a subject related to Information Technology.
-
Yellow or Green Belt certification as a Lean consultant.
- This position is based in Olympia, Washington, and will require scheduled and ad hoc in-office attendance to fulfill business needs.
-
Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
For information about this position, available accommodations or the interview process, contact Kyle Odell.
Supplemental Information
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
How To Apply
- Select the Apply button at the top of this job announcement.
-
Attach a Cover Letter.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
A paycheck is just part of a total compensation package. We offer some of the nation’s best benefit s.
We Value Diverse Perspectives And Life Experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team . Be sure to include the title of this recruitment in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex, (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team . Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read About Our Benefits
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information .
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
This position is based in Olympia, Washington, and will require scheduled and ad-hoc in-office attendance to fulfill business needs. Are you able to fulfill this requirement?
- Yes
-
No
In this role you will have the privilege to serve diverse teammates, customers, and partners. How will you apply your understanding of cultural differences to create an environment where everyone feels valued and has the opportunity to be successful?
03
How many years of information technology experience consulting, analyzing, designing, programming, testing, maintaining software applications, or supporting software development projects do you have?
- I have less than 1 year of experience in these areas.
- I have more than 1 year of experience in these areas.
- I have more than 2 years of experience in these areas.
- I have more than 3 years of experience in these areas.
- I have more than 4 years of experience in these areas.
-
None of these apply.
Please describe your relevant experience from the above question. If you do not have this experience type N/A.
05
Which of the following describes your highest level of relevant education?
- 1 year of college (30 semester or 45 quarter credits)
- Associates degree OR 2 years of college (60 semester or 90 quarter credits)
- 3 years of college (90 semester/135 quarter credits)
- Bachelor's Degree
- Master's degree or higher
-
None of these apply
Do you have the ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions?
- Yes
-
No
Please select your applicable experience from the options below.
- Experience with cloud computing technology including integration with on-premises infrastructure and applications using azure or Amazon Web Services (AWS).
- Familiarity with SalesForce, MuleSoft, and Clariti.
- Experience implementing, designing, or testing an Enterprise COTS solution.
- Software and Application Testing Certificate of training completion.
- Experience with Agile and Dev Ops methodology.
- An Associate or Bachelor degree in any subject, but preferably in a subject related to Information Technology.
- Yellow or Green Belt certification as a Lean consultant.
-
None of these apply.
Tell us about your Quality Assurance testing experience, and how it relates to this position. If you do not have this experience type, N/A.
09
Provide a short example of a time when your attention to detail and clear communication helped prevent, find, or resolve a technical or data issue. Describe the issue, what you observed or tested, the steps you took to investigate, and how you communicated the findings to the team or stakeholders. If you don't have technical experience, describe a similar example from another context (e.g., data entry, process work, customer service).
10
Where did you learn of this vacancy?
- careers.wa.gov
- RAIN ERG
- JBLM Work source
- Word of mouth
-
Other
If you answered "other" to the preceding question, please indicate where you learned of the vacancy in the space below.
12
I understand to be considered for this position I must answer all supplemental questions fully and attach a current cover letter.
- Yes
- No
- Required Question
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