IT Sales Coordinator – IT Services

We are an IT services and solutions provider based in Abu Dhabi, serving business clients across UAE. We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance support (ADHICS/ADGM/DIFC), and IT projects.

We are looking for a disciplined and proactive Sales Coordinator to manage inquiries, quotations, renewals, and follow-ups to support revenue growth and ensure no opportunity is missed.

Role Overview

You will be responsible for managing the sales coordination process from inquiry to closure.

This role requires strong follow-up discipline, organized pipeline tracking, and professional communication with clients and suppliers.

Key Responsibilities

• Monitor and respond to sales inquiries (email, phone, WhatsApp – company channels)
• Communicate with customers to understand requirements, urgency, and scope
• Learn and understand company services and apply them accurately in proposals
• Address customer questions professionally and coordinate internally for clarifications
• Schedule and coordinate meetings or site visits with the Sales Manager when required
• Prepare quotations and costing using company templates and pricing structure
• Coordinate supplier pricing, procurement, availability, and delivery timelines
• Follow up consistently on quotations until closure; record outcomes and reasons for lost deals
• Support lead generation through outbound follow-ups and reactivating old leads
• Maintain accurate CRM records (leads, activities, notes, next steps, reminders)
• Track AMC renewals (90 / 60 / 30 days reminders) and support customer retention
• Identify upsell and cross-sell opportunities
• Support collections follow-up for overdue invoices
• Prepare simple weekly sales pipeline and renewal status report
• Support monthly sales targets through disciplined pipeline and follow-up management

Requirements

• Minimum 3 years experience in Sales Coordinator / Inside Sales role
• Experience preparing quotations and managing follow-ups
• Strong English communication skills (written and spoken)
• Organized, persistent, and target-oriented
• Comfortable using CRM systems and Microsoft 365 (Excel, Outlook, Word)
• Experience in IT services or service-based company preferred
• UAE experience preferred

Job Types: Full-time, Permanent

Pay: Up to AED4,500.00 per month

Experience:

• Sales Coordinator: 3 years (Required)
• preparing and sending quotations to clients: 3 years (Required)
• following up quotations until closure: 3 years (Required)
• handling customer calls and professional email communication: 3 years (Required)
• CRM system to track leads and sales activities: 2 years (Preferred)
• coordinating with suppliers: 2 years (Required)
• working in an IT services or technology company: 2 years (Preferred)
• Invoicing: 2 years (Preferred)

Language:

• English (Read, Speak, Write) (Preferred)