IT Sales Specialist

Position Type:

Permanent

Location:

SDS,Cairo

Job Considerations:

The role requires significant interaction with clients which may be face-to-face or over the telephone. Typical work activities include:

understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;

ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems;

identifying and developing new business through networking, and courtesy and follow-up calls;

cold-calling in order to create interest in products and services and generate new business leads;

reviewing progress and identifying opportunities for further sales and new areas for development;

designing and delivering customer presentations articulately and confidently;

marketing and promoting a portfolio of products by writing and designing sales literature;

maintaining awareness and keeping abreast of constantly changing software, hardware systems and peripherals;

developing effective sales plans utilizing sales methodology;

providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale;

advising on software features and how they can be applied to assist in a variety of contexts, such as accounting, health or other specialist areas;

meeting sales targets set by managers and contributing to team targets;

networking with existing customers in order to maintain links and promote products;

providing support to customers, often on a helpline, offering clear advice and solutions wherever possible;

handling hardware or software problems and faults and referring on to specialist technical colleagues;

assisting customers to maximize their use of the hardware or software in order to support the success of their business;

writing technical proposals, tenders, reports and supporting literature;

managing your own diary in order to organize and priorities daily and weekly goals;

contributing to team or progress meetings to update and inform colleagues.

Experience up to 2 years