IT Senior Account Manager (BFSI) – Dubai

IT Senior Account Manager (BFSI) – Dubai

Responsibilities

• Achieve and exceed revenue targets while driving growth within assigned accounts and maintaining high levels of customer satisfaction.
• Manage and develop relationships with key stakeholders across assigned customer accounts.
• Identify and qualify new opportunities within existing accounts while supporting new business development where required.
• Manage the full sales cycle, including understanding customer needs, proposing suitable solutions, and supporting the procurement and deal closure process.
• Maintain a strong understanding of the customer’s organizational structure, decision-making processes, procurement cycles, and evaluation criteria.
• Stay informed about the customer’s industry, including key trends, business initiatives, and challenges.
• Engage with senior stakeholders, including C-level executives, and conduct commercial discussions when required.
• Take ownership of opportunities within assigned accounts and ensure consistent follow-up through to closure.
• Collaborate with vendor sales teams and internal technical teams to deliver the most suitable solutions for customers.
• Position the organization as a trusted partner within the assigned customer base.
• Support customer satisfaction objectives by ensuring strong relationship management and service delivery.
• Develop customer references and success stories to support further business growth.
• Work closely with internal teams to ensure seamless collaboration and successful deal execution.
• Maintain accurate account plans and consistently build a healthy sales pipeline to meet or exceed quarterly targets.
• Organize customer meetings, workshops, and enablement sessions to keep clients informed about new solutions and services.
• Identify key stakeholders within each opportunity, including the economic buyer, decision criteria, decision process, and internal champions.

Qualifications

• 8-10 years of experience in selling IT solutions to BFSI clients in Dubai & Northern Emirates
• Strong understanding of IT solutions and how they address customer business needs.
• Proven experience in consultative and solution-based sales.
• Ability to build long-term relationships with customers and manage strategic accounts effectively.
• Good knowledge of industry trends and the overall IT solutions landscape.
• Demonstrated experience in prospecting, qualifying opportunities, and presenting value propositions to senior stakeholders.
• Solid knowledge of IT infrastructure solutions, including infrastructure services, digital transformation, managed services, networking, and cybersecurity.
• Experience in selling software licenses and associated services.
• Strong negotiation, communication, and relationship management skills.
• Ability to identify challenges and propose creative solutions to meet customer needs.
• Familiarity with structured sales methodologies and sales enablement tools.
• Ability to influence stakeholders and collaborate effectively across internal and external teams.