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IT Senior Support Specialist

Elmington is a privately owned real estate investment and development firm based in Nashville, TN. Since 2010, we have focused on delivering extraordinary results, recruiting the best talent, and paving our own path. Elmington has completed over $4 billion in real estate transactions and is among the largest privately held real estate companies in the southeast, with properties in over 29 states and over 40,000 units.

POSITION SUMMARY:
The IT Senior Support Specialist provides software and network support, training, and troubleshooting in a networked environment. This position also provides support on a wide range of applications, including Microsoft, Cloud Based Storage, and Property Management software.

CORE RESPONSIBILITIES AND COMPETENCIES:

Independently troubleshoot complex, multi-system issues across endpoint, identity, and network layers
Act as a technical escalation point for high-impact incidents and service disruptions
Perform root cause analysis (RCA) and implement long-term solutions to prevent recurring issues
Mentor and support junior team members; contribute to team knowledge sharing and documentation
Identify and drive continuous improvement opportunities across tools, processes, and workflows
Balance speed and quality and resolving issues efficiently while maintaining strong user experience

REQUIRED TECHNICAL SKILLS:

4+ years in a corporate IT support environment
Strong working knowledge of:
- Microsoft 365 (Outlook, Exchange, Teams, SharePoint, OneDrive)
- Entra ID (Azure AD) user and group management
- Windows 11 administration and troubleshooting
Extensive experience with:
- Microsoft Intune and Autopilot deployments
- RMM tools (ConnectWise, Datto, or similar)
- EDR platforms (Microsoft Defender, CrowdStrike, or equivalent)
- Conditional Access policies and identity security controls
Experience with:
- Endpoint management (Intune, MDM, or similar platforms)
- Ticketing systems and ITSM processes (Jira or similar)
- Networking fundamentals (DNS, DHCP, TCP/IP)
- Log analysis across systems (endpoint, identity, M365, network)
Strong security fundamentals, including:
- MFA and identity protection
- Threat detection and alert triage
- Incident response support
- Patch management and vulnerability remediation
- Access control and least privilege principles
Experience with:
- PowerShell scripting for automation and administrative efficiency
- Supporting hybrid and cloud-first environments

PREFERRED TECHNICAL SKILLS:

Experience with Microsoft Power BI and/or Power Automate
Familiarity with Copilot and Copilot Agents
Azure infrastructure knowledge (AZ-900 or higher)
Experience with Microsoft Defender Security Center, Secure Score, or similar platforms
Relevant certifications:
- CompTIA A+, Network+, Security+
- Microsoft AZ-900, AZ-104

REQUIRED SOFT SKILLS:

Clear, professional communication with both technical and non-technical users
Strong documentation discipline with high attention to detail
Ownership mindset – takes full responsibility for issues through resolution and follow-up
Ability to prioritize effectively and make sound decisions in a fast-paced environment
End user-first attitude with a focus on responsiveness, empathy, and experience
Collaborative team contributor who elevates others through knowledge sharing and support
Proactively identifies issues, risks, and improvement opportunities before they impact the business
Strong understanding of security, compliance, and uptime as critical business priorities

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Frequently sit, stand and walk.
Regularly required to talk or hear.
Frequently required to use hands or fingers to handle or feel objects, tools or controls.
Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
Occasionally lift and/or move up to 25 pounds.
Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

TRAVEL REQUIREMENTS:

None

WORK ENVIRONMENT & CULTURE:

In-office 4 days per week; 1 remote (WFH) day per week
Flexible work hours available with consistent scheduling
Collaborative, engaging, and high-accountability team environment
Culture centered on continuous improvement and proactive problem-solving
Team mantra: “Small Changes. Big Impact.”

Come be part of a team that values ownership, growth, and making meaningful impact every day.

The OneElmington Experience

We're creating a different kind of company at OneElmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know OneElmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then OneElmington could very well be the last company you ever work for.

OneElmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. OneElmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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