IT Service Desk Analyst

JOB
Do you enjoy helping colleagues solve technical challenges and keeping things running smoothly behind the scenes? The IT Service Desk Analyst is the first point of contact for all City technology needs, providing friendly, Tier 1 support in person, by phone, email, and through our IT Service Management system. You’ll triage requests, resolve issues, and escalate more complex matters to the IT Technician team, all while delivering outstanding customer service.In this role, you’ll get hands-on experience with a wide range of systems, from troubleshooting computers and mobile devices to supporting software, printers, AV equipment, and City-wide copiers. You’ll also help with equipment inventory, installations, and user training, making a real difference in the day-to-day productivity of our organization. If you’re ready to build your IT skills and support the technology that helps our City thrive, we welcome you to apply!Hiring salary is dependent upon experience. Hiring range is $25.56 - $28.40We care about our employees and offer a generous benefits package: Health & wellness benefits, 6% retirement contribution match and 3% 457 Deferred Compensation match, general leave, work/life balance, and more. We are an equal-opportunity employer and welcome applicants from all backgrounds and experiences. We believe that a diverse and inclusive workforce is essential to our success, and we are committed to creating a supportive and welcoming work environment for all of our employees. If you are looking for an exciting opportunity to make a difference in your community, we encourage you to apply for this position today. Be A Part Of It and contribute to the vibrant growth and development of Commerce City as we strive to provide exceptional services and foster a thriving community.Please review the full job description here!