Find The RightJob.

IT Service Desk Analyst

Description & Requirements

The Employee Technology Support (ETS) team is seeking a Service Desk Analyst to deliver high quality 1st line support across Windows, Mac OS, desktops, laptops and mobile devices. You will partner with Service Specialists, Desktop Technicians and Mobile teams as the primary point of contact for all internal technical requests and incidents.

Mission

To deliver excellent employee-centered technology support that improves how people work, through responsive service, trusted collaboration, and continuous improvement.

What You'll Do:

Provide 1st line support to all global employees for technical service requests via SDSK, ADSK, and Phone
Deliver support that prioritizes employee productivity and experience
Follow globally defined ETS workflows for incidents, requests, problems, and changes, ensuring consistent and reliable service delivery
Ensure tickets meet ETS quality standards including accurate categorization and clear resolution documentation.
Operate with awareness of service metrics including SLA adherence, CSAT, and First Time Fix.
Actively participate in team huddles, training sessions, and feedback forums to improve service delivery and team capability.
Use dashboards and internal tools to prioritize and manage workload
Drive first time resolution and high-quality ticket handling
Identify automation and efficiency opportunities
Contribute to and use the knowledge base; identify gaps and partner with Knowledge Management team
Effectively utilize access and support across AD, SCCM, Citrix, PaperCut, StreamLine, Systrack, vSphere, O365, Webex, Zoom, MS Teams, Intune, Azure, CyberArk, ForeScout, ITLocate, JAMF, CUCM, ChatGPT, Gemini, CoPilot and related systems
Partner with the L2 and Continuous Improvement teams to drive service improvements

You'll Need:

Passion for technology and enhancing the employee experience
Strong problem solving and time management skills
Ability to work in a fast-paced global environment
Regional project execution
Focus on ownership, transparency and consistently doing what is right for our employees, team, and the business
Clear and effective communication skills
Root cause analysis – “Chase the why”

We’d Love to See:

CompTIA A+
ITIL v4 Foundation
Degree in Computer Science, Networking, IT Security or a similar field or similar industry experience
Knowledge of Cisco, Slack, Miro, and AV support
Familiarity with Python, PowerShell, or other scripting languages

Salary Range = 70,000 - 75,000 USD Annual + Benefits

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.

ACCOMMODATIONS

Bloomberg provides reasonable adjustment/accommodation to individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format or using specialized equipment. To request an adjustment/accommodation to apply for a job, please email AMER_recruit@bloomberg.net (Americas), EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa), or APAC_recruit@bloomberg.net (Asia-Pacific), based on the region you are submitting an application for. We may share your information with a third party provider of accommodations services who may use this information to reach out to you for the purposes of accommodating your application.

EQUAL OPPORTUNITY

Bloomberg is an equal opportunity employer and prohibits discrimination in employment. It is Bloomberg’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (each, a “Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics.

Similar jobs