IT Service Desk Operator/ Analyst (Arabic) for Qatar

We are looking for IT Service Desk Operator/ Analyst (Arabic) for Qatar location.

Onsite Role

• Strong problem-solving abilities to diagnose and resolve customer issues.

• Excellent written and verbal communication skills, with a keen focus on effective customer service.

• Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.

• Hands-on experience with Microsoft Operating Systems and the Office suite.

• Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.

• Knowledge of IT Service Management principles.

• Knowledge of fundamental IT security principles.

• Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.

• Proficiency in Microsoft Active Directory, Exchange, and O365.

• Preferred: Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.

• Preferred: Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.

• Preferred: ITIL V4 Foundation certification.

If you are available, please send your cv immediately

Job Type: Full-time

Pay: QAR7,000.00 - QAR8,000.00 per month

Language:

• Arabic (Required)

Work Location: Remote