IT Service Desk Specialist

Job Description Summary

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Provides onsite and remote IT support as part of the Mosaic Health Service Desk, delivering timely resolution of incidents and service requests while supporting end users and executive leadership with a high level of customer service.

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How will you make an impact & Requirements

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The IT Service Desk Specialist is responsible for delivering remote technical support to end users across Mosaic Health. This role serves as a key point of contact for IT incidents and service requests, ensuring efficient resolution while maintaining high service standards and supporting day-to-day business operations.

Key Responsibilities

• Provide remote technical support for end users across the organization
• Serve as a primary point of contact for IT incidents and service requests, managing tickets in alignment with SLAs
• Troubleshoot and resolve hardware, software, network, and access-related issues
• Support laptops, desktops, mobile devices, and standard enterprise applications
• Assist with onboarding and offboarding, including provisioning and access coordination
• Collaborate with infrastructure, security, and application teams to resolve complex issues
• Maintain accurate documentation of incidents, resolutions, and processes
• Contribute to continuous improvement of Service Desk operations and user experience

Qualifications

• 2–5 years of experience in IT support or Service Desk environments
• Strong knowledge of Windows, Office 365, and standard enterprise applications
• Experience with ITSM tools such as ServiceNow
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills

Preferred Qualifications

• Experience supporting remote enterprise environments
• Familiarity with healthcare or regulated industries
• Basic understanding of networking concepts
• ITIL Foundation certification or equivalent experience

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Compensation:

$20.90

to

$31.35