IT Service Desk Specialist

We are looking for an IT Service Desk Specialist to provide first-line IT support, resolve technical issues, and manage service requests to ensure smooth and uninterrupted business operations.

Key Responsibilities:

• Handle IT incidents through ticketing systems and provide first-line support
• Troubleshoot hardware, software, and network issues (desktops, laptops, printers)
• Resolve issues within SLA and escalate complex cases when needed
• Manage user accounts (creation, access, password resets)
• Support onboarding and offboarding processes
• Install, configure, and maintain devices and IT assets
• Maintain documentation, reports, and IT records
• Provide user support, guidance, and basic IT training
• Promote cybersecurity awareness and best practices
• Identify recurring issues and suggest improvements
  
  
  

Requirements

• 2-4 years of experience in IT support / service desk
• Bachelor's degree in IT, Computer Science, or related field
• Strong troubleshooting skills (hardware, software, network basics)
• Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice)
• Familiarity with Microsoft 365 and Google Workspace
• Good communication skills and customer-oriented mindset