IT Service Desk Specialist II

Overview: Responsibilities:

• Deliver exceptional assistance and expert advice to end users who encounter issues with hardware, software, and systems.
• Diagnose problems, and provide practical solutions to ensure seamless user experiences.
• Resolve both computer software and hardware issues, acting as a pivotal point of contact for users navigating challenges with various technologies and operating systems.
• Serve as the escalation path for tackling moderately to highly complex technical problems, ensuring swift and effective resolutions.
• Support our customer base, particularly during peak periods or when staffing levels are reduced.
• Engage in more diverse and challenging tasks leveraging your experience and technical prowess to exceed user expectations.

Qualifications:

• Minimum Education: Bachelor’s degree and/or equivalency.
• CompTIA Security +/IT Security Designation: ADP/IT-II
• Investigation Required: Tier 3 (T3)
• IA Technical/Management Designation: IAT II and CE Experience in this Discipline: Four (4) years of progressive experience demonstrating the required proficiency.
• Experience with Active Directory, Exchange, or other enterprise-level IT systems.
• Familiarity with remote desktop support tools and techniques.
• Experience with scripting or automation tools.

Pay Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $49,600.00/Yr. - USD $82,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement: EEO Race/Sex/Disability Status/Veteran Status