IT Service Desk Specialist II

As a critical member of our Digital Operations team, you will be expected to own and accomplish more than most think possible with less than many claim necessary. Our business model depends on best-in-class technologies, which means we require a best-in-class team. You will need to be driven, detail-oriented, and focused to continually improve our ability to make the best engines. We reward good ideas and execution of those ideas regardless of prior experience; and most of all hold high standards of teamwork, creativity, and collaboration.

The IT Support Specialist is responsible for supporting the Information Services team in various capacities. We are looking for someone who is motivated to help others and take initiative to improve our IT infrastructure as needed. Ideally you will have a can-do attitude and be able to work in an environment that is constantly evolving. Whether it is in the form of traditional desktop support or a major software deployment, our mission is to provide outstanding customer service and support so our teams can focus on doing what they do best, building the best engines in aerospace. This role will report to the IT Manager.

Responsibilities:

• Provide world class desktop support to all Ursa employees
• Triage and manage helpdesk tickets via our IT Support portal (Jira Service Management)
• Troubleshoot and diagnose problems, escalating them as necessary to tier II support
• Manage and deploy software via Microsoft Intune and the Microsoft Company Portal App
• Setup and deploy new hire / replacement equipment
• Manage and track IT assets
• Manage user accounts using Microsoft Office 365
• Manage user permissions in Microsoft Azure and Microsoft SharePoint Online
• Work on IT projects to help improve internal infrastructure as requested
• Maintain support documentation and publish knowledgebase articles
• Work with IT management to develop strategies to improve helpdesk efficiency and customer satisfaction

Minimum Qualifications:

• 3+ years' experience in helpdesk / desktop support
• Ability to work onsite in both Berthoud, CO and Broomfield, CO
• Comfortable working in fast-paced, startup environment
• Demonstrated success as project or team lead
• Experience communicating effectively in writing and orally
• Ability to break down complex problems into simple explanations
• Ability to work with various teams from multiple disciplines on time sensitive issues with the ability to prioritize items as necessary
• Eagerness to learn and willingness to take on problems without hesitation

Preferred Qualifications:

• Familiarity with datacenter environments and basic network skills is a plus
• Familiarity working in a Microsoft Office 365 and Microsoft Azure Government cloud-based environment preferred

Colorado law requires us to tell you the base compensation range of this role, which is $58,000 - $75,000, determined by your education, experience, knowledge, skills, and abilities. The salary range for this role is intentionally wide as we are evaluating individuals based on their unique experience and abilities to fit our needs. Most importantly, we are excited to meet you, and see if you are a great fit for our team. What we can't quantify for you are the exciting challenges, supportive team, and amazing culture we enjoy.

Classification: Full-time Exempt