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IT Service Desk Supervisor
Job Details
Posted March 03, 2026
Compensation Starting at $100,000 annually
LocationWashington D.C.
Job Type Direct Hire
Industry Legal
Job Description
The Ford Agency is searching for an IT Service Desk Supervisor to join the DC office of a global law firm. This role will manage the daily operations of the firm's service desk and monitor efficiency and team performance. This is a great opportunity for someone with a solid IT help desk supervisory experience who has at least 1 year of experience working in a law firm or professional services firm.
Responsibilities Include:
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.
Responsibilities Include:
- Supervise and mentor help/service desk analysts
- Develop and implement policies and procedures to streamline processes
- Ensure all procedures and policies maintain full compliancy
- Evaluate and recommend new technologies based on business needs
- Directly handle escalated issues working closely with IT team
- Associate's Degree
- 3+ years of IT experience, law firm or professional services firm preferred
- Prior supervisory experience required
- Experience building frameworks for service level standards
- Professional communication skills
- Strong problem solving skills and ability to work well in a fast paced environment with competing priorities
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.
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