IT Service Desk Technician

Job Details
Full Time / Part Time: Full Time
FLSA Classification: Non-Exempt
Business Unit: IT
Reports to: IT Service Desk Manager
Travel Requirement: No

JOB DESCRIPTION

Select Water Solutions IT Service Desk Technician is a key point of contact for technical support across the organization. In this role, you will deliver both on-site and remote assistance, helping employees resolve hardware, software, and system issues in a timely and efficient manner. This position needs to be fluent in the Spanish language.

The essential job functions include, but are not limited to

• Manage and prioritize Service Desk tickets in a timely and efficient manner.
• Provide technical support via deskside, phone, and remote access tools.
• Troubleshoot and support Microsoft Multi-Factor Authentication (MFA) issues.
• Document all user interactions and resolutions within the ticketing system.
• Run diagnostics to identify and resolve technical problems.
• Install, configure, and maintain computer hardware and software.
• Perform PC imaging and deployment for end users.
• Maintain accurate inventory of computer hardware assets.
• Troubleshoot Citrix-related issues, including profile resets and session management.
• Add and remove printers from centralized print servers.
• Escalate complex issues to higher-level support teams as needed.
• Follow up with users to ensure complete resolution and satisfaction.
• Perform additional administrative and support tasks assigned.

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Fluency in Spanish required.
• Minimum of 1 year of experience in an IT Service Desk or technical support role.
• Flexibility to work various shifts with minimal notice.
• Availability to participate in an on-call rotation.
• Proficiency with Windows-based systems and mobile devices (Android and iOS).
• Experience with Microsoft 365 applications.
• Familiarity with collaboration tools such as Microsoft Teams and Zoom (preferred).
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• High attention to detail, especially in ticket documentation.
• Proven ability to diagnose and resolve technical issues efficiently.

Key Competencies

• Customer-focused mindset.
• Problem-solving and analytical thinking.
• Ability to work independently and within a team.
• Strong multitasking and prioritization skills.

Select Values and Guiding Principles

• W: Working Safe
• A: Accountability
• T: Teamwork
• E: Excellence
• R: Respect

Top Tier Benefits

• Medical, dental, vision, coverage in addition to life and disability insurance plans.
• Paid Vacation Days and Paid Holidays.
• Retirement and Savings (401K) Plan with Company match.
• Referral bonus with no cap on amount of referrals.
• Paid Training.

Compensation Information
Compensation is competitive and commensurate with experience.

Physical Demands and Exposures

• This position works inside a climate-controlled environment a majority of the time. The Company will supply adequate training and equipment to perform the functions of the job. Some travel will be required.
• Monday – Friday, 8am-5pm.
• Involves sitting at a desk for extended periods of time.
• Needs high degree of concentration in a busy area.
• Ability to lift up to 25 lbs.

Select Water Solutions is an equal opportunity employer. It is Select’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.

Select Water Solutions requires all employees whose jobs may involve environmental compliance to understand and comply with the U.S. Environmental Protections Agency’s Clean Air Act that regulates air emissions from stationary and mobile sources. A copy of the Clean Air Act can be provided to you upon request from Human Resources.

Select Water Solutions participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Select is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Select only uses E-Verify once you have accepted a job offer and completed the Form I-9.