IT Service Desk/Technical Support Engineer

About the Job:

Provide first and second-level IT support within a manufacturing plant, ensuring stable operation of corporate IT systems and reliable connectivity to production systems (IT/OT environment).

Key Responsibilities:

• Provide IT support for office and factory users (hardware, software, Windows).
• Manage users and access via Active Directory.
• Support Microsoft 365 and email services.
• Troubleshoot LAN connectivity (active & passive) and endpoint issues.
• Perform first-level troubleshooting for SAP-related incidents and route the cases to the right SAP domain when required.
• Support MES and shop-floor terminals.
• Assist in basic application/system changes where applicable.
• Coordinate with automation teams for PLC/SCADA workstation connectivity issues.
• Follow IT security policies and access control procedures.

Qualifications:

• Bachelor’s degree in computer science or computer engineering, or related field.
• Minimum of 3 years of experience in IT Support / Technical Support / System Support.
• Knowledge & skills in the following: Windows troubleshooting, Active Directory, basic networking, Hardware & printer support, Microsoft Office, basic cybersecurity awareness, basic programming/system logic knowledge.
• Fluent in English (spoken & written)

Important Clarification:

Experience across all IT Ecosystem different domains is not required.

We are looking for candidates with strong IT fundamentals, adaptability, and willingness to learn.

Candidates are Expected to Have:

• Solid foundational knowledge and experience in one or more relevant IT areas
• Strong troubleshooting and analytical skills.
• Willingness to learn manufacturing systems
• Flexibility to adapt and support evolving business needs
• Ability to grow within an integrated IT/OT environment