IT Service Manager

Our client is looking to hire an IT Service Manager who will lead IT service reporting, SLA governance, service optimization, and ITSM tool management. The role drives performance insights and service excellence across IT operations.

Key Responsibilitie

• sLead IT service reporting and KPI framework
• sMonitor SLA performance and operational efficienc
• yManage ITSM tools configuration and governanc
• eSupervise service management team (2–6 members
• )Develop SLAs and OLA
• sEnhance knowledge management practice
• sAlign service delivery with business objective
• sManage vendor performanc

e
Requiremen

• ts6–8 years of experience in IT Service Manageme
• ntStrong ITIL expertise (certification preferre
• d)Experience managing ITSM platforms (ServiceNow, BMC Remedy, etc
• .)Team leadership experien
• ceStrong stakeholder and vendor management capabiliti

es
Ski

• llsITIL framew
• orkSLA governa
• nceIT performance report
• ingService optimizat
• ionLeadership & stakeholder engagem

ent