IT Service Support - Boise, ID

Job Summary

IT Service Support - Boise, ID

Full-time, Contract, 1 year to start with the strong possibility of an extension

Hybrid | Boise, ID, United States (Must be onsite 1 day per week)

The Opportunity

You will be the support professional for the end-user clients. Hybrid role (remote and 1 day per week onsite in Boise). Must have a strong customer service approach and be personable and accommodating.

Responsibilities

• Respond to IT service requests and incidents with timely resolution.

• Troubleshoot desktops, handhelds, desktop PC, network customers and network printers for MS Office, Adobe and in-house systems.

• Supports issues via chat, email and phone call.

• Good usage of Windows 10/VDI/MS 365, Mobile devices, and Line of Business apps

• Monitor IT service metrics and report on ticket status and resolution times.

• Must have previous experience using Active Directory Tools, group policy, etc.

• Escalate complex problems to senior IT staff or vendors as needed.

• Assist with onboarding and offboarding of employees, including access provisioning.

• Support remote and hybrid staff to ensure consistent service quality.

• Communicate service status and updates to users and stakeholders.

• Document issues and solutions in the knowledge base for future reuse.

• Maintain asset inventory and track hardware/software lifecycle.

• Assist with IT security practices, including password hygiene and endpoint protection.

• Identify opportunities to improve processes and tooling to increase efficiency.

Experience/Qualifications

• At least 1+ year of help desk support experience in a fast-paced large institution environment such as healthcare, financial services or tech.

• Perference for those who work independently and are customer focused.

• Proficient in incident response, ticketing, and SLA adherence.

• Fundamental hardware, software, and network troubleshooting for end users.

• Ability to support remote/hybrid staff and ensure consistent service quality.

• Security hygiene practices, including password management and endpoint protection.

• Must be able to undergo a background check and drug screen.

• Willing to show proof of up to date vaccinations or willing to get boosters.

• There will be a virtual panel interview.

• Able to start quickly.
  
  

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