IT Service Support Specialist

We are seeking an IT Service Support Specialist to join our team and build a reliable, customer-oriented IT support function. In this role, you will be at the forefront of ensuring that our colleagues across the company have the tools, systems, and assistance they need to perform at their best. By providing hands-on technical support, proactively solving issues, and contributing to continuous improvements, you will play a key part in shaping a seamless digital workplace experience.

Requirements:

• Minimum Technical School, Bachelor's Degree in Computer Science or a related discipline.
• Minimum of 1 year of professional work experience in IT Service Support.
• Basic level of Operations IT Systems hardware and software experience.
• Residing or willing to relocate to Antalya.

Preferred Qualifications:

• Good oral and written communication skills in English, Turkish are required
• Strong communication skills.
• Excellent written and verbal communication skills
• End-User Service experience

Responsibilities:

• Ensures establishment of efficient and functioning relationship with IT support domain’s vendors and service providers
• Analyses and identifies root causes of IT problems
• Mentors and trains IT Support Specialists
• Analyses the requests and incidents active on the help desk system for escalation to IT System Engineers’ , IT Network Engineers’ or System Support Engineers' attention. Evaluates and submits the help desk records on the system for appropriate IT unit or personnel
• Performs necessary approval tasks assigned by the official corporate approval authorization matrix
• Delivers end user devices provided by the company for users
• Manages the maintenance and troubleshooting activities of printers
• Provides general end user support via phone or on-premise/hands-on support
• Software and Hardware Upgrade
• Controlling and Auditing access to resources
• Installing, Configuring and Delivering Client Computers, Printers, Scanners and other IT equipment to the end-users
• Provides Level 1 support on cases reported through CRM System, e-mail, telephone or on-site visit

If you meet these requirements and are ready to take on a dynamic role in aviation, we encourage you to apply. Join us in ensuring the highest standards of Information Technology.

SunExpress, as an Equal Opportunity Employer, welcomes all applicants independent of individual differences. We believe that having a diversified talent is our biggest strength. All decisions about our current and potential talent are based solely on criteria that have nothing to do with an applicant's attributes that are irrelevant to job performance; at SunExpress, we only focus on competency, know-how, skills, and experience.