IT Services Director

IT Services Director
Company: Astiell Services
Location: Hamad Town, Bahrain
Salary: BHD 4.100 per month

Astiell Services is seeking an experienced and strategic IT Services Director to lead the delivery, management, and continuous improvement of IT services. This role is responsible for ensuring high-quality service delivery, aligning IT operations with business objectives, and driving innovation across the organization.

Key Responsibilities

• Oversee IT service delivery, infrastructure, and support operations
• Develop and implement IT service management strategies and frameworks
• Ensure high availability, performance, and security of IT systems
• Lead and mentor IT teams, including service desk and technical staff
• Manage vendor relationships, contracts, and service level agreements (SLAs)
• Monitor and improve IT service performance and customer satisfaction
• Collaborate with senior leadership on digital transformation initiatives
• Manage IT budgets, resources, and risk mitigation strategies

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred)
• Proven experience in IT service management or IT leadership roles
• Strong knowledge of IT infrastructure, systems, and service delivery models
• Experience with ITSM frameworks (e.g., ITIL)
• Excellent leadership, communication, and organizational skills
• Strong problem-solving and analytical abilities

Preferred Qualifications

• ITIL certification or equivalent
• Experience managing large-scale IT operations or service environments
• Knowledge of cybersecurity and data protection practices
• Experience with cloud platforms and modern IT technologies

Benefits

• Competitive monthly salary of BHD 4.100
• Opportunity to lead and shape IT service strategy
• Career advancement and leadership opportunities
• Collaborative and professional work environment

نوع الوظيفة: دوام كامل

موقع العمل: بشكل شخصي