IT Services / Vendor Management Backup Support (L2 – Managed Services)

IT Services / Vendor Management Backup Support (L2 – Managed Services)

Job Type: Full-time
Department: IT Services / Vendor Management
Experience Level: Mid-Level IT Administration / Operations Support

Job Summary

We are looking for an IT Services / Vendor Management Backup Support professional (L2 – Managed Services) to provide administrative and coordination support to the IT Services and Vendor Management function. The role will focus on vendor coordination, procurement tracking, renewals monitoring, invoice coordination, asset management support, and general IT operations assistance.

This position requires strong coordination skills, attention to detail, and the ability to manage multiple trackers and follow-ups while maintaining confidentiality and compliance with access controls.

Key Responsibilities

• Coordinate with IT vendors for quotations, follow-ups, delivery updates, clarifications, and routine service-related issues.
• Support Purchase Request (PR) and Purchase Order (PO) processes by preparing documentation and tracking status with Procurement and internal stakeholders.
• Review and maintain Procurement Business Case (PBC) documentation and follow up on approvals and status updates.
• Maintain trackers for contracts, renewals, subscriptions, invoices, procurement activities, and related IT records.
• Support renewal management activities by coordinating with vendors and collecting required documentation to prevent service interruptions.
• Assist with invoice verification and follow-ups with vendors, Procurement, and Finance teams.
• Coordinate hardware support activities, including vendor communication and warranty repair follow-ups.
• Provide backup support for software licensing and subscription tracking, including renewal dates and entitlement records.
• Assist with IT asset management activities, including asset record updates, inventory tracking, issuance/return documentation, and record maintenance.
• Maintain documentation, filing systems, and prepare basic status reports.
• Provide general IT coordination support and escalate delays, missing documents, renewal risks, or vendor issues to relevant stakeholders.

Required Skills & Experience

• Experience in IT administration, IT operations support, vendor coordination, procurement support, or asset management.
• Basic understanding of IT functions, support processes, and service management practices.
• Experience with procurement processes, PR/PO tracking, invoice follow-ups, and renewals management.
• Familiarity with Oracle procurement systems (Oracle PR/PO experience required).
• Knowledge of ServiceNow SAM module is an added advantage.
• Strong skills in Microsoft Excel, reporting, documentation management, and stakeholder coordination.
• Good communication skills with strong attention to detail and confidentiality awareness.

Access & Role Scope

This role provides backup support only with limited access to approved systems and records. Approval authority, sensitive commercial information, confidential contracts, and restricted IT access will remain with authorized internal teams in line with company policies and security controls.

Preferred Candidate Profile

• Detail-oriented and organized professional with strong follow-up skills.
• Comfortable working with vendors, procurement teams, finance teams, and internal IT stakeholders.
• Able to manage multiple priorities and maintain accurate records.

Pay: QAR8,000.00 - QAR13,000.00 per hour

Work Location: In person