IT Site Manager

Job description:

Role Overview: As an IT Site Manager for Scaled Health, a managed service provider serving rural critical access hospitals, you are responsible for the on-premises delivery of technical support and service operations for designated site(s). As a direct report to the Chief Information Officer (CIO) will execute customer strategies, manage technical resources and projects, and maintain strong customer relationships by actively engaging with hospital leadership.

Key Responsibilities:

Technical Leadership & Management:

· Oversee the installation, maintenance, and support of IT systems, hardware, and software ensuring all operations are aligned with organizational goals.

· Serve as a hands-on manager, actively participating in problem-solving, service desk ticket resolution, and other technical tasks as needed.

· Analyze software and hardware needs for the organization and recommend upgrades and changes to maintain efficient and secure operations.

· Ensure the smooth and reliable operation of network, server, and storage environments, implementing advanced security measures to protect data and systems in a hospital operating 24 hours a day

Strategic Planning & Execution:

· Work closely with the CIO to deliver a prescriptive technology management architecture, executing customer strategies, roadmaps, projects, and support initiatives.

· Coordinate and schedule large-scale software and hardware installations, ensuring all projects are completed on time, within budget, and according to specifications.

· Manage to metrics, ensuring compliance with work effort reporting, timekeeping requirements, and customer service standards.

Team Management & Development:

· Directly manage and oversee technical resources ensuring that staff are well-equipped to meet organizational goals.

· Hire, train, and develop IS department staff, fostering a culture of continuous learning and professional growth.

· Organize and oversee staff schedules, ensuring efficient operation and timely project completion across all sites.

· Provide constructive performance evaluations, addressing discipline and termination of employees in accordance with company policy.

Customer Service & Relationship Management:

· Provide exceptional customer service, managing multiple priorities and ensuring high levels of customer satisfaction.

· Maintain strong relationships with internal stakeholders and healthcare professionals, ensuring that IT services align with clinical and operational needs.

Qualifications:

Education:

· High School Degree required; Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.

Experience:

· Minimum of 8+ years of experience in technology management, with a strong preference for healthcare IT experience.

· Proven technical expertise in network management, server/storage solutions, M365 tenant management & security, firewalls, Citrix, backup solutions, hyperconverged infrastructure, and healthcare systems.

· Experience within a 24-hour healthcare environment is highly desired.

Skills:

· Strong leadership and supervisory skills, with the ability to manage and motivate a diverse technical team.

· Exceptional customer service skills, with the ability to manage multiple priorities and maintain strong relationships with customers and internal stakeholders.

· Excellent organizational skills and attention to detail, with the ability to oversee complex projects and ensure they are completed on time and within budget.

· Strong analytical and problem-solving skills, with the ability to identify and resolve technical issues efficiently.

· Advanced technical aptitude across various technologies, including networking, cloud services, cybersecurity, and healthcare IT systems.

Physical Requirements:

· Prolonged periods of standing and/or sitting at a desk and working on a computer.

· Must be able to lift 15 pounds at times.

· May be required to work on-call or during off-hours to address critical issues.

Salary Range:

· $100,000 - $130,000 per year, based on experience and qualifications.

Work Schedule:

· Standard 8-hour shift, Monday to Friday, with on-call availability as needed.

Job Type: Full-time

Benefits: 

• 401K Retirement
• Dental insurance
• Health insurance
• Vision insurance
• Long- and short-term disability
• Life insurance
• Paid company holidays
• Paid time off
• FSA and HSA options

Work Location: In person

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Application Question(s):

• Will you be capable of reliably being on premises daily at designated location in Chelan, WA 98816 for this job?

Experience:

• Technology management: 8 years (Required)
• O365 Tenant Management: 5 years (Required)
• Healthcare IT: 5 years (Required)

Ability to Relocate:

• Chelan, WA 98816: Relocate before starting work (Required)

Work Location: In person