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IT Site Support Specialist
Forming Our Future together
FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.
Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.
Shift:
The regular hours for this position are day shift.Job Description:
The IT Site Support Specialist is the primary IT representative for the FormFactor Farmers Branch site, responsible for ensuring reliable day-to-day IT operations while supporting infrastructure initiatives in alignment with global IT standards.
This role serves as the single point of accountability for site IT services , interfaces directly with local business leaders, and collaborates closely with centralized Infrastructure, Cybersecurity, and Enterprise Applications teams. The IT Site Lead balances hands - on technical support with project execution and stakeholder engagement.
Key Responsibilities:
Site IT Operations & Support
Act as the primary IT contact for all employees and business leaders at the Farmers Branch site.
Provide hands-on support for end-user computing, hardware, software, AV, and collaboration tools.
Ensure availability and reliability of site IT services during business hours and critical operations.
Manage incident resolution, service requests, and escalations in accordance with ITSM processes.
Maintain accurate asset inventory and documentation for site systems and equipment.
Infrastructure & Projects
Support and execute infrastructure projects including network upgrades, server installations, endpoint deployments, and site expansions.
Coordinate with Global Infrastructure and Security teams to implement standard architectures and controls.
Participate in site readiness activities for new equipment, process changes, or business initiatives.
Assist with vendor coordination for site-based services and installations.
Business Partnership
Build strong relationships with local business and operations leaders.
Translate business needs into clear IT requirements and solutions.
Communicate planned outages, changes, and incidents in a timely and professional manner.
Represent IT in site meetings and act as an advocate for global IT standards.
Governance, Security & Compliance
Ensure site compliance with FormFactor IT policies and security standards.
Support security initiatives, audits, and remediation activities.
Promote best practices for data protection, endpoint security, and access control.
Continuous Improvement
Identify opportunities to improve service quality, stability, and user experience.
Contribute to global IT process improvements and knowledge sharing.
Maintain accurate site documentation, runbooks, and diagrams.
Preferred Qualifications:
Bachelor’s degree in Information Technology , Computer Science, or equivalent experience.
5–8 years of progressive IT support or infrastructure experience.
Experience serving as the primary or sole IT resource at a site or location.
Strong knowledge of: Windows and macOS endpoint environments, Networking fundamentals (LAN/WAN, WiFi, troubleshooting), Microsoft 365 and collaboration tools, and ITSM tools and service management processes.
Hands on experience supporting infrastructure upgrades or site-based projects.
Experience in manufacturing, semiconductor, or engineering environments.
Familiarity with Intune or endpoint management platforms, Enterprise networking and server environments, AV, lab, or specialized equipment support, and Vendor coordination or light project management experience.
Working Conditions:
Onsite presence required to support daily operations.
Occasional after-hours or weekend support for maintenance or critical incidents.
Ability to lift and handle IT equipment as needed.
Farmers Branch, TX
Benefits offered for this role include medical, dental, vision, EAP, short-term and long-term disability, life insurance, flexible spending and savings accounts, 401(k), ESPP and paid time off.
Skills:
Communication, Customer Service, Global Collaborations, IT Problem Solving, IT Troubleshooting, Microsoft Office 365, Networking Fundamentals, Working in a Fast-Paced Environment, Working IndependentlyEducation & Experience:
Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work | RequiredEqual Employment Opportunity Statement
FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.
For roles that are designated as remote-eligible, employees cannot be located in: AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.
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