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IT Solutions Engineer

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$92,289.60 - $120,577.60

Scheduled Weekly Hours:

Position Overview

SUMMARY (Basic Purpose of the Job)

Oversees upgrades and enhancements to the various domains for Electronic Health Record (EHR), providing technical knowledge on integrating data for the organization. Coordinates modifications and new enhancement, including planning and oversight of interface installation. Responsible for the configuration and non-infrastructure support of Capital Health (CH) interface engine. Acts as liaison between clinical, financial, Infrastructure, Security and technical solution owners at corporate level solution owners at facility level, and other third party consultants/vendors.

MINIMUM REQUIREMENTS

Education:Associate's Degree or equivalent experience.

Experience:Four years' experience in supporting an Enterprise system platform. Experience with programming languages including SQl, Javascript, and HTML. Experience in healthcare information technology or integration architect. Experience in software implementation. Cerner EHR Preferred.

Other Credentials:

Knowledge and Skills:Excellent verbal and written communication skills. Understanding of Hospital systems such as Lawson, EPIC, Cerner, etc. Understanding of Supply Chain Inventory Data and Process flows. Ability to function in a professional manner with all levels of staff and management.

Special Training:Advance computer skills. Understanding of hospital EHR systems.

Mental, Behavioral and Emotional Abilities:

Usual Work Day:8 Hours

Reporting Relationships

Does this position formally supervise employees? No

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

ESSENTIAL FUNCTIONS

Creates and maintains process for package installs for code changes and enhancements; works closely with CWx and solutions owners on new packages (break/fix), admin packages (technical enhancements), content (multum) solution enhancements (non-break fix) on process for requests, testing and moving into Production; works closely with CWx on technical communication acting as the liaison to communicate all technical updates and changes occurring for potential impact of end user activities; coordinates domain strategy for upgrades, packages and downtimes with CWx and organization; flash management and monitoring; domain refresh scheduling, process and testing.
Creates and maintains standard issue management process (post go-live, testing, upgrades, package installs); manages process issues logged internally; and monitors and manages SR's logged to Cerner solution support and process.
Creates and maintains process and structure of standard change control process; leads meetings for change control requests and works with solution and technical teams on implementing changes and reviews risks and or potential impacts; works with Cerner support to maintain change control policy and structure.
Leads and tracks implementation of Production Improvement items/Flashes and packages via LightsOn; reviews and monitors end-user experience via LightsOn, Olympus and Smart Auditor; reviews crash analysis data and communicates potential impact or needed improvement via LIghtsOn; creates reporting mechanisms for auditing via Olympus; manages auditing and security for P2 Sentinel; manages or assists with 724 Downtime solution - setup, monitoring, new allocation of pc's or locations and testing.
Develops and maintains a Cerner domain strategy testing for domain refreshes; maintains testing strategies for upgrades and code management; maintains and creates testing strategies for break fix and enhancements - both technical and clinical for the integration process; owns IT testing strategy for new implementations and any other testing needed.
Serves as an authorized client approver for Cerner to make changes within the Production environment and must understand any risks or potential impacts to live domain.
Collaborates with Clinical IT leadership to ensure analyst keeps various domains in sync such as Train, Mock, Build, Cert and Prod.
Leads domain activities; owns access needs to consultants and Cerner associates; testing strategy; issue management; change control; code managing; leads project calls.
Escalates issues following leadership matrix within IT. Engages in critical clinical situations with Analyst, communicates to team and organization as needed.
Performs other duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include: Sitting

Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders)

Continuous physical demands include:

Lifting Floor to Waist 0 lbs. Lifting Waist Level and Above 0 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Accurate Depth Perception, Accurate Hearing

Anticipated Occupational Exposure Risks Include the following: N/A

This position is eligible for the following benefits:

Medical Plan
Prescription drug coverage & In-House Employee Pharmacy
Dental Plan
Vision Plan
Flexible Spending Account (FSA)

Healthcare FSA
Dependent Care FSA

Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
Disability Benefits – Long Term Disability (LTD)
Disability Benefits – Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Supplemental Life Insurance

Voluntary Life Spouse
Voluntary Life Employee
Voluntary Life Child

Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.

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