IT Specialist

On behalf of our client, we are seeking an IT Specialist who will be responsible for ensuring the smooth operation and maintenance of all technology-related systems at the head office and other locations. This includes a strong focus on access control (biometric systems, access points), telephony systems, CCTV infrastructure, network infrastructure, backup and recovery, and general IT support. The IT Specialist will manage IT resources, troubleshoot issues, and maintain security measures to ensure business continuity.

Roles & Responsibilities:

Access Control Systems

• Maintain and troubleshoot biometric scanners (including facial recognition) and other access control technologies.
• Manage user access credentials and permissions within access control software.
• Coordinate with vendors for repairs, maintenance, and software updates related to access control systems.
• Ensure the security and integrity of the access control systems at the head office.

Telephony Support

• Maintain and support telephony systems, including VOIP, phone lines, and mobile devices.
• Troubleshoot and resolve issues related to phone connectivity, call routing, and voicemail systems.
• Assist staff with telephony setup, configurations, and issues related to phone equipment and systems.
• Coordinate with vendors for telephony system maintenance and upgrades as needed.

CCTV Systems Support

• Maintain and troubleshoot CCTV cameras and recording systems to ensure full functionality and security surveillance.
• Monitor CCTV system performance and ensure that cameras are operational at the head office.
• Coordinate with vendors for any repairs or upgrades related to CCTV systems.
• Implement and maintain security measures to protect video surveillance data and footage.

Backup and Recovery

• Manage backup systems and processes for critical data and systems, ensuring regular backups are completed.
• Perform recovery operations as required, ensuring minimal downtime in the event of data loss or system failure.
• Troubleshoot backup system issues and ensure the integrity of backup data.
• Regularly test disaster recovery procedures and ensure proper documentation of recovery plans.

Technical Support

• Provide first-level technical support to staff at the head office for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems related to computers, printers, mobile devices, and other IT equipment.
• Create and manage user accounts for employees, and assist with email setup and troubleshooting.
• Offer training and guidance to staff on basic IT tools and systems.

Network Administration

• Assist with the maintenance, monitoring, and optimization of network infrastructure at the head office, including routers, switches, Wi-Fi access points, and internet connectivity.
• Troubleshoot and resolve network connectivity issues efficiently.

Software Management

• Install, configure, and update software applications as needed across company systems.
• Ensure that software applications are compatible with IT infrastructure and meet the organization's needs.

Hardware Maintenance

• Perform routine maintenance on computer hardware and peripherals, including cleaning, replacing parts, and ensuring proper functionality.

Security

• Implement and maintain basic security measures to protect IT systems and data, including antivirus software, firewalls, and access controls.
• Monitor IT infrastructure for security threats and proactively address vulnerabilities.

Inventory Management

• Maintain an inventory of IT hardware, software, and peripherals at the head office.
• Ensure that all IT assets are properly tracked, maintained, and replaced when necessary.

Documentation

• Document IT procedures, troubleshooting steps, and solutions to common problems to ensure efficient knowledge sharing within the team.
• Prepare detailed reports for IT activities, including hardware and software inventories, maintenance schedules, and issue resolutions.

Vendor Management

• Communicate with IT and access control vendors for support, maintenance, and repairs.
• Coordinate with vendors to ensure compliance with SLAs (Service Level Agreements) and quality standards.

Project Support

• Assist with IT-related projects such as the installation of new equipment or the implementation of new software systems.
• Support IT project planning and execution as needed.

Training

• Training all employees on new software, cybersecurity training, and introducing IT-related systems and software to new hires.

Skills & Qualifications:

• Degree in IT or related field (Computer Engineering, Computer Science, or similar).
• Certifications such as A+, MCSA, CompTIA Network+, CompTIA Security+, CCNA (Cisco Certified Network Associate), or other relevant IT certifications are preferred.
• Proven experience (minimum 6 years) in providing IT support, troubleshooting hardware and software issues, and maintaining IT systems.
• Strong understanding of computer hardware, software, networking, and operating systems (Windows, macOS, etc.).
• Specific experience with access control systems (biometrics, access points), telephony systems, CCTV technologies, and backup/recovery solutions is required.
• Experience with networking, VOIP, CCTV installation and troubleshooting, and disaster recovery plans is a plus.
• Excellent problem-solving, troubleshooting, and analytical skills.
• Strong communication and interpersonal skills, with a customer-centric approach.
• Ability to work independently as well as in a team.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Positive attitude and proactive mindset.