IT Specialist

Job Purpose: Responsible for supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization.

RESPONSIBILITIES:

• Administer network and data security, including directory, group policy, firewalls, virus protection, and email security
• Perform data backups to ensure all company-owned work is saved
• Install and update network system improvements
• Install and configure wireless networking equipment
• Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage
• Assist with the design, implementation, and support of new software and features
• Evaluate connectivity issues, equipment, and software and hardware
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Provide helpdesk and technical support either by phone, remote access, or site visits
• Oversee troubleshooting for system errors
• Set up equipment for new users and employees
• Consult with vendors and clients to integrate and update company technology
• Ensure system optimization for all technology resources

QUALIFICATIONS AND SKILLS:

• High school degree or equivalent; bachelor’s degree in computer science, information systems, or related field preferred
• MS365 proficient
• Industry certification (MCSE), CompTIA A+, CompTIA Net+ certification, or other related IT professional certification; must meet all state-required licensure/certification. Preference given to candidates with the following: CASP, CEH, CISSP, GSEC, GCIH, Sec+, Net+, A+, Cloud+, CCNA, CCNP, CCDP, CCDA, MCP, MCSA, MCSE, MCITP, MTA
• Minimum 2 years’ experience in an information technology role
• Experience working with network and server management support
• Up-to-date knowledge of new systems, information, software, hardware, and upgrades
• Excellent written and verbal communication skills