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IT Specialist
Roles & Responsibilities
- Provide technical support for local and remote users in many locations.
- Perform installation, configuration, and troubleshooting of Hardware, Software, and LAN / WAN infrastructure.
- Troubleshoot the network and system services (ERP, Printing, Email service, VPN, and Internet access).
- Apply the application of all IT policies and regulations.
- Setup and configure surveillance cameras.
- Configuring attendance machines and its' reporting system service.
- Maintain technical documentation for hardware and software used by users.
- Develop and perform backup strategy and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Provide root case of analysis to common and repeated operational issues.
- Build, install and configure workstations for head office and other sites and branches.
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Coding, tracing and inventorying IT service HUB assets.
- 3 to 5 years of experience in technical support & system administration.
- Ability to work from different locations (Head Office, Warehouses & Branches).
- Good Knowledge of MCSA, CCNA Self-Study.
- Good understanding of Windows Server and Firewall fundamentals.
- Ability to diagnose and resolve basic technical issues.
- Customer-oriented and cool-tempered.
- Ability to provide step-by-step technical help, both written and verbal.
- Excellent communication & follow up skills.
- Problem solving skills, and creative thinking.
- Provide technical support for Hardware and Software Issues.
- Professional personality and positive attitude.
- Very good command in English.
- Ability to undertake multiple tasks at the same time without losing focus.
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