IT Specialist

Title: IT Specialist I or II

Grade: F I or II, Administrative Specialist

Supervised by: Associate Executive Director

Brigid Collins Family Support Center is seeking a skilled and mission-driven IT Specialist to join our team. This is an exciting opportunity for a technology professional who enjoys problem-solving, supporting others, and using their expertise to make a meaningful impact in the community.

About the Role

The IT Specialist plays a vital role in ensuring our technology systems run smoothly, securely, and efficiently. In this position, you will support staff across programs by troubleshooting technical issues, maintaining systems, and helping implement technology solutions that enhance our services to children and families.

You’ll work closely with leadership and staff to ensure our IT systems align with organizational needs, while also protecting sensitive client and organizational data.

What You’ll Do

• Provide hands-on technical support for hardware, software, and network issues
• Manage and maintain systems including Office365, Active Directory, and cloud-based tools
• Maintain documentation of IT procedures, IT assets, and IT manuals and troubleshooting resources.
• Support network infrastructure in collaboration with third-party vendors
• Implement and monitor cybersecurity practices and data protection protocols
• Set up and maintain devices, user accounts, and access permissions
• Assist with system upgrades, backups, and troubleshooting connectivity issues
• Train and support staff in using technology effectively
• Research and recommend IT improvements and solutions
  
• Lead IT projects across the organization

What We’re Looking For

• Bachelor’s degree in IT, Computer Science, or a related field plus 2+ years of technical support experience
• Experience providing IT support in a nonprofit or government agency is preferred.
• Strong knowledge of Windows systems, business software, and IT/network fundamentals
• Experience with Microsoft 365, Active Directory, and cloud-based systems
• Familiarity with VOIP/PBX systems is a plus
• A customer-service mindset with the ability to support users at all skill levels
• Strong problem-solving, organization, attention to detail, and communication skills
• Ability to work both independently and collaboratively
• Valid WA State driver’s license and ability to travel locally (Bellingham & Mount Vernon)
• Ability to work from Brigid Colins offices up to 5 days a week (Monday-Friday, 8:30 am-5:00 pm)

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, employee will be occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, peripheral vision, and the ability to adjust focus.

Compensation & Benefits

• Starting wage: $24.50-26.50/hour, DOE
• Medical, dental, and vision insurance (80%+ employer-paid)
• 403(b) retirement with employer contribution after 1 year
• Generous paid time off including holidays, sick leave, and vacation
• Paid training and professional development
• Employee Assistance Program
• Eligible employer for Public Service Loan Forgiveness (PSLF)
• Flexibility to work remotely when possible.

Why Brigid Collins?

At Brigid Collins, our work is rooted in supporting children and families impacted by trauma. Every role here contributes to that mission, including IT. Your work will directly support the people delivering critical services in our community.

If you’re looking for a role where your technical skills truly matter, we’d love to hear from you.

To Apply

Submit:

Applications will be reviewed on a rolling basis until the position is filled, with the ideal candidate able to start in early May. Brigid Collins will reach out to qualified applicants to schedule interviews. No phone calls, please. Incomplete applications will not be considered.