IT Specialist

Our Mission Statement

Connecting people to Jesus Christ and each other through kindness, Grow relationships, live generously by giving.

Primary

• Answering technical calls and assisting end-users
• Analyzing, repairing and upgrading desktop and laptop computers running Windows and MAC operations systems
• Setting up new computer systems and peripheral devices upon requests
• Installing, configuring and troubleshooting network switches including WLAN devices
• Adding/removing and troubleshooting various software applications
• Install and troubleshoot various network and local printer issues

Troubleshoot computers.

• Return all phone calls, emails and texts within 24 hours

Secondary

• Produce documentation for all IT resolutions and write up user instructions for reference and training purposes as needed.
• Performs miscellaneous job-related duties as assigned from IT Director or Pastors
• Available outside and onsite for all events requiring IT support and after hour projects
• Install, configure and implement various network software and hardware applications
• Assist Support LANs, WANs, Internet, and intranet systems

General duties

• Troubleshoot and resolve any reported network problems, Desktop operating systems, in a timely manner.
• Assist IT Director and team to ensure all software systems and the network infrastructure is up and running (minimize down time).
• Train end users on systems and applications.

Requirements

• 3-4 years of related experience.
• Strong interpersonal and communication skills.
• Customer-service oriented.
• Able to learn new technology.
• Experience troubleshooting Level I technical issues
• Technical troubleshooting and analytical skills
• IT Systems / LAN administration experience.
• Ability to learn new IT and networking systems quickly
• Strong background with Windows 10 desktops and a Windows network environment.
• Proficient using Microsoft Office products including Outlook, Word, etc.
• Active Directory User and Computer administration helpful
• Willing to take courses to advance self-worth, as related to your job.