IT Specialist - Help desk

Company Overview:

• We are a dynamic and growing organisation committed to providing innovative solutions with a strong focus on technology and customer service. To support our expanding operations, we are seeking a qualified IT Specialist – Helpdesk to join our team.

Position Summary:

• The IT Specialist – Helpdesk will be responsible for providing technical assistance, resolving IT-related issues, managing user support tickets, and ensuring smooth day-to-day IT operations. The role requires excellent problem-solving skills, customer service expertise, and hands-on experience in IT support systems.

Key Responsibilities:

• Provide first-level IT support for end users through phone, email, and ticketing systems.
• Troubleshoot hardware, software, and network-related issues.
• Manage and maintain Office 365 accounts and services.
• Handle procurement and licensing of laptops and related IT equipment.
• Maintain IT support documentation and update the ticketing system.
• Escalate complex issues to higher-level IT staff when required.
• Deliver excellent customer service and ensure timely resolution of support requests.
• Assist in IT support management, system updates, and asset tracking.

Requirements:

• 2–3 years of experience in IT support or helpdesk operations.
• Proven experience in customer service, IT support, and IT support management.
• Hands-on experience with Office 365, ticketing systems, troubleshooting, and license procurement of laptops.
• Strong communication, organisational, and problem-solving skills.
• Bachelor’s degree in IT, Computer Science, or related field (preferred).
• Must be able to work independently and in a team environment.

How to Apply:

• Interested candidates who meet the above requirements are encouraged to apply with their updated CV.

Job Type: Full-time

Pay: Rs80,000.00 - Rs125,000.00 per month

Work Location: In person