IT Specialist II

Role Objectives

The IT Specialist II is responsible for managing and resolving complex technical issues that arise beyond the scope of the IT HelpDesk and junior IT staff.

Roles & Responsibilities:

• Handle more complex technical issues escalated from IT HelpDesk and IT Specialists.
• Design and implement improvements and updates.
• Troubleshoot and resolve advanced hardware, network, and software problems.
• Manage and configure servers, firewalls, and other network infrastructure.
• Oversee system security and data protection policies and procedures.
• Provide support for virtualization technologies (e.g., VMware, Hyper-V).
• Administer cloud-based services and platforms (Google, AWS, Azure).
• Conduct network performance monitoring and identify optimization opportunities.
• Assist in the planning and implementation of large IT projects.
• Mentor junior IT staff and help them resolve complex technical issues.

REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS

• Minimum of 2 years of experience in IT or a related field, with proven expertise in advanced technical troubleshooting.
• Strong knowledge of server management, networking principles, and security protocols.
• Proficiency in virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., Google Cloud, AWS, Azure).
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with a commitment to providing exceptional support.
• Relevant certifications (e.g., CompTIA Network+, Security+, or similar) are highly desirable.