IT Specialist II - ITS (Prescott)

Role

Under general supervision and direction, monitors and responds to security tools to protect systems and data from cyber threats. The work involves handling tickets and notifications related to the security of systems, and aiding in the implementation of regulatory requirements and security best practices on systems and data.

Major Duties, Responsibilities

• Prepares training materials and train customers in the use of new or modified systems.
• Assists in the evaluation of equipment and software.
• Participates in individual and multi-department projects while observing departmental project management standards.
• Prepares various documentation.
• Provides County-wide support for computing hardware and software in a diverse environment.
• Assists with deployment and configuration of new technology equipment.
• Responds to level II service requests, both remote and locally, ensuring a timely resolution of customer reported problems.
• Assists live meeting setups with audio/visual equipment.
• Performs other job-related duties as assigned.

Minimum Qualifications

Education:
High school diploma or equivalent.

Experience:
A minimum of three (3) years of experience in information technology or related field.

Additional Requirements:
Must possess a valid Arizona driver’s license.

Other Skills

Required Knowledge, Skills, and Abilities:

Knowledge of:

• Personal computer and network system application software packages and hardware peripherals.
• Technology and practices as they relate to enterprise software and applications, enterprise desktop management and virtual desktop infrastructure (VDI).
• Cloud technologies and multi-vendor software environments.
• Technology-related principles, concepts, and terminology.
• Business English, spelling, grammar, punctuation, and composition.
• Clerical office practices and procedures.
• Research techniques and report writing.
• Current Microsoft Office software.
• Filing and recordkeeping.

• Understanding and communicating information about complex systems to individuals with varying levels of expertise.
• Preparing clear, concise, and accurate documentation, instructions, correspondence, and other written materials.
• Organizing work, prioritizing assigned tasks, and meeting critical deadlines.
• Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
• Organization and adherence to detail.

• Prioritize work, meet deadlines, and make independent decisions.
• Work independently with oversight.
• Maintain expertise in relevant technologies.
• Comprehend complex verbal and written instructions.
• Provide exceptional customer service, demonstrating tact and diplomacy.
• Protect confidential information and maintain discretion.
• Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
• Keep management informed of key operating issues affecting the department.
• Remain current in knowledge required to perform assigned duties.
• Handle confidential matters and maintain discretion always.
Work professionally and effectively with co-workers, clients, and the general public. Act with courtesy, tact, and diplomacy.

• 10 Paid Holidays Per Year
• Annual Leave
• Employee Assistance Program (EAP)
• Health Care Insurance – Medical, Dental, Vision
• Life Insurance
• Long-Term & Short-Term Disability
• Retirement Plans
• Sick Leave
• Tuition Reimbursement Program

• 457 Deferred Compensation Program
• Dependent Health Care Insurance - Medical, Dental, Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Short-Term Disability
• Supplemental Life (for employees & dependents)

• Part-Time, Temporary and Seasonal employees accrue Sick Leave based on hours worked.
• Part-Time employees have limited benefits available.
• Temporary and Seasonal employees are not eligible to accrue Annual Leave.