IT Specialist – Theme Park / Family Entertainment Center (FEC)

IT Specialist responsible for managing and maintaining all IT infrastructure, systems, and applications supporting park operations, ticketing, POS, surveillance, guest Wi-Fi, and back-office systems to ensure seamless daily operations.

Key Responsibilities

1. Infrastructure & Network Management

• Manage LAN/WAN, switches, firewalls, and Wi-Fi networks
• Maintain structured cabling and IDF/MDF rooms
• Ensure high availability of internet connectivity
• Monitor network performance and uptime

2. POS & Ticketing Systems

• Support ticketing systems and access control gates
• Maintain POS terminals across outlets and kiosks
• Troubleshoot payment gateway issues
• Coordinate with vendors for system upgrades

3. Server & Systems Administration

• Manage Windows/Linux servers
• Oversee Active Directory and user access controls
• Maintain backups and disaster recovery procedures
• Apply system patches and updates

4. CCTV & Security Systems (preferred)

• Monitor and maintain surveillance systems
• Ensure recording retention compliance
• Coordinate with security team for incident support

5. Guest Technology Services

• Manage guest Wi-Fi access and performance
• Support digital signage and interactive displays
• Ensure seamless experience for mobile apps and kiosks

6. Cybersecurity & Compliance

• Implement endpoint protection and firewall policies
• Monitor for security threats and vulnerabilities
• Ensure compliance with company IT policies
• Maintain asset inventory and access logs

7. Helpdesk & User Support

• Provide Level 1 & Level 2 support
• Resolve hardware, software, and connectivity issues
• Support office staff, F&B, ticketing, and operations teams
• Maintain service desk documentation

8. Vendor & Project Coordination

• Liaise with IT vendors and system integrators
• Support new ride/system technology deployments
• Manage IT-related procurement

Required Skills

• Strong knowledge of networking (TCP/IP, VLANs, Firewall)
• Experience with POS and ticketing platforms
• Knowledge of CCTV and access control systems
• Backup & disaster recovery management
• Basic cybersecurity knowledge

Qualifications

• Bachelor’s degree in IT / Computer Science or equivalent.
• 3–5 years’ experience in hospitality, theme park, retail, or FEC environment
• Certifications (preferred):
• Microsoft / Azure
• Cisco CCNA
• ITIL Foundation

Preferred Experience

• Amusement park / gaming arcade systems
• RFID card systems
• Digital payment integrations
• Crowd management technology

Key Competencies

• Problem-solving under pressure
• Strong coordination with operations team
• Quick incident response capability
• Customer-focused mindset

Job Types: Full-time, Permanent