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IT Sr. Systems Engineer

Ada, United States

We are currently looking for a Full Time IT Sr. Systems Engineer to join our IT Shared Services team located at the Abbott Miller Bldg.

Summary:

The Sr Systems Engineer provides technical guidance and direction in support of the day-to-day operations for Network Operations, Communications and Technical Support of the IT Department of the Chickasaw Nation Division of Commerce. This position provides leadership and direction with the installation, maintenance, and troubleshooting of malfunctions with computer hardware and software.

Responsibilities:

Plans staff to meet operational needs
Monitors and improves work performance of assigned teams as a whole and as individuals
Prepares ad hoc reports
Assists with capacity planning and performance management of critical servers and applications.
Serves as lead worker in assigned area
Mentors, coaches and assists in training lower level staff
May review the work quality and or quantity of lower level staff
May provide input on performance appraisals for lower level staff
May be required to act as Supervisor on Duty in the absence of the Supervisor to ensure all operational standards are maintained
Serves as subject matter expert for work tasks and duties performed
Oversees work of assigned staff for quality, quantity, compliance with internal controls, process, etc.
May be responsible to adjust staff assignments based on business needs
Leads the planning and implementation of server upgrades, maintenance fixes, and vendor-supplied patches
Analyzes cost and maintenance trends and makes recommendations for continual improvement
Assists with orientation, special activities and training on specific procedures, tasks or equipment
Mentors, coaches, develops and assists in training in assigned area
Implements system design; creates supporting documentation, and knowledge transfer to the team for daily support and maintenance
Partners with other architects, infrastructure, and software experts to define metadata layers, technical strategy, and optimal integration within the existing client IT landscape
Researches new technology and recommends to leadership anything that would improve operations
Proposes new ideas to improve offerings, processes and procedures
Understands performance metrics, monitors system performance, and troubleshoots issues
Performs all other duties as assigned
Provides first class customer service - courteous and helpful to all internal and external customer types
Answers questions in a courteous and professional manner
Greets and engages with a smile
Determines needs, seeks positive experience and outcomes
Completes all training and development requirements and participates in continuing education opportunities
Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
Maintains general upkeep of work area and maintains a safe environment
Maintains and promotes professionalism
Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
Adheres to Chickasaw Nation dress code standards
Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.

Competencies:
Essential:

Able to follow instructions, both written and oral
Able to adhere to all scheduling and attendance requirements
Honesty, truthfulness, reliability, accountability
Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
Organizes work and assigned area logically and orderly
Relates problems and translates understandable solutions
Ability to manage major projects - planning, proposal, pro forma, resources (people, funding, etc.) with large scope or significant impact (i.e. crosses multiple departments, all or most facilities, etc.) or multiple simultaneous moderate projects
Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Prepares role specific reports

Skills:
Essential:

Strong working knowledge in Server virtualization; primarily Microsoft Hyper-V
Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment
Experience with load balancing and clustering
Strong working knowledge of Microsoft ServerS
Familiarity with TCP/IP and MPLS network protocols, firewall management, and operating system configuration
Strong knowledge of storage technologies such as SAN as well as Active Directory/Global Catalogue
Skilled at presenting information in front of groups at all levels of hierarchy
Excellent public speaking skills

Experience:
Essential:

7 years directly related experience

Education:
Essential:

Bachelors Other

Credentials:
Essential:

Standard Driver's License
Pass gaming background check
Pass general background check
Microsoft Cert Professional
Microsoft Certified Solutions Associate

Working Conditions:

Nonessential:

Sometimes lift and or carry up to 50 lbs
Communications phone, computer
Works in an office setting
Pass pre-employment drug test
Required to work after hours or on weekends as scheduled
May be on-call

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