IT Support

Role: IT Support

Experience: 10+ years

Should be available in UAE for face-to-face interview.

Roles and Responsibilities:

• Provide first-level technical support via phone, email, chat, remote tools, or in person.
• Log, categorize, and track support tickets in the ITSM/Helpdesk system to ensure timely resolution within SLA.
• Troubleshoot and resolve hardware, software, and network issues on Windows and macOS platforms.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals.
• Strong knowledge of Windows 10 & 11, including installation, configuration, and troubleshooting.
• Assist end users with issues related to applications, system access, and connectivity.
• Resolve software-related issues using remote support tools such as TeamViewer or AnyDesk.
• Apply software patches, updates, and support hardware rollouts.
• Configure VPN accounts and troubleshoot network and printer connectivity issues.
• Perform domain joining of end-user devices and manage Active Directory user operations (account creation, password resets, group assignments, etc.).
• Administer and configure Microsoft 365 applications and features.
• Create system images and restore images to new HDD/SSD using imaging tools.
• Install and troubleshoot operating systems and resolve related issues.
• Work with the network team to implement NAC policies and ensure device compliance.
• Configure Outlook profiles with OST/PST files and resolve email-related issues.
• Escalate unresolved tickets to Level 2 or Level 3 support teams when necessary.
• Document common issues and solutions in the knowledge base for process improvement.
• Support onboarding and offboarding procedures, including account provisioning and device setup/collection.
• Ensure compliance with IT policies, security practices, and operational standards.
• Working knowledge of DHCP, DNS, VPNs, directory services, and system administration fundamentals.

Job Type: Full-time

Pay: Up to AED5,500.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• IT support: 10 years (Required)