IT Support

: Major Functions:

Technical support for PCs and accessories.

II: Basic Duties & Responsibilities:

❑ Troubleshooting and fault isolation on PC's, 60%

❑ Installs and configures accessories components such as Printers and Scanners in multi-user, PC's.20%

❑ Provides full user PCs support to customs employees in site.20%

Requirements

Basic Qualification:

A: Education:

(Bachelor degree in Computer Science or a related field

B: Experience:

• Two years experience in desktop hardware, software, and peripherals in a networked environment
• Good working knowledge and ability to use all available technical resources pertaining to desktop installation,
  
  

maintenance and troubleshooting.

• Experience working independently with strong self-motivation and time management skills
• Ability to work independently with minimal supervision
• Ability to learn new computer applications and office equipment as needed
• Ability to work and help non-technical desktop users.
  
  

C: Skills:

❑ Languages:Arabic / English

❑ Computer: windows , Microsoft office, PCs, printers, scanner

❑ Other:

D: Training Required:

❑ At least ... A+, MCSE ...

E: Minimum time required in the job to fully performance the duties:

F: supervision: - Supervised by: .........IT Site Supervisor......................... - Supervising: .................... None ................................... (titles to be recorded)

IV: Competencies:

A: Communication Skills

B: Team skills

C: Ability to learn

D: Initiative

E: Customer focus

V: Key Performance Indicators:

A: Creative Problem Solving and Decision Making

B: Customer Service Excellence

C: Team Spirit

D: Interpersonal Communication

E: Work Ethics

• Benefits offered:
  
  

Individual medical insurance, social insurance, and transportation from designated pickup points (for Sokhna)

• Travel requirements:
  
  

Currently based in Maadi, but you must be open to relocating or traveling to Sokhna once required

• Work location and model: Onsite (primarily Maadi, with possible work from Sokhna)
• Residential location preference: Preferably Cairo
• Fluency in English is a must as they will be dealing with suppliers all over the world