IT Support

The company relies on computer systems in all areas of their operations and decision-making processes. It is therefore usually crucial to ensure the correct running and maintenance of the IT systems. The IT professionals use their expertise to provide computer users with assistance when issues with their computer need attending to. IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. IT support staff often must communicate with company employees lacking technical knowledge about issues related to the company's information technology needs.

Daily Basis:-

1. Keep a hand book, in which log all the issues / Complaints registering from the end users and fix the issues one by one. All the calls must be recorded in this and its track record should be maintained.

2. Desktop Support to the end users (Shifting of existing devices as required by top).

3. Maintain all the POS machines in the mall. (Apart from the standby stock, Keep one set of POS ready always)

4. Network Support all over the Mall.

5. E-mail configuration for the end users.

6. PDT Devices hardware support and its wireless network support.

7. PDT Devices application support. (Maintain all the PDTs with required software applications and make sure all are working)

8. Desktop Applications support to the end users

9. Network Printer, Barcode Printer, Document Scanner, Bio Metric Device Support.

10. Manage Consumable Supply to the levels and keep minimum stock required. (Eg: Toners, Paper rolls etc…)

11. Maintain proper neatness and cleanliness in IT Dept.

12. Tool kit maintenance (Keep a tool kit with all required and necessary tools)

13. Bio-Metric data propagation across the network (Thumb impression data)

ANSAR GROUP OF COMPANIES

QATAR | BAHRAIN | UAE | OMAN

www.ansar-group.com

Prep By:

HR Department,

Ansar Group, Qatar

14. Routine Jobs

a. Generate Telephone card reports.

b. Prepare cashier/game/kiosk reports, if requested.

c. Process inventory adjustments

d. Sales uploading & Processing (If required)

15. Maintain Daily work Log, and prepare Weekly report (on Friday), monthly report (on each 30) and submit it to Asst. Manager.

16. Identify and correct or advise, on operational issues for staffs who are using computer systems.

17. Perform creation of new accounts using company provide software tools.

18. Conducting electrical safety checks on computer equipment.

19. Troubleshooting system and network problems and diagnosing and solving hardware/software faults.

20. Establishing a good working relationship with all staffs and management, for work coordination.

Skills

 Technical skills

 Organizational skills

 Interpersonal skills

 Communication skills

 Patience

 Meticulous nature

 A logical mind

 Capable of working well under pressure.

Age

The Candidates Age should not exceed More than 30 years.

Job Type: Full-time

Pay: RO225.000 - RO250.000 per month